Head of F&B

PT Griya Pesona Integrita; Jakarta Utara; On-site; IDR 400.000.000 - 450.000.000; Full time

Job summary

A leading investment holding company in Indonesia is seeking an experienced Head Of F&B to manage food and beverage operations across multiple locations. The role requires a visionary leader with extensive industry experience, focusing on enhancing guest satisfaction and profitability. Key responsibilities include overseeing operations, staff management, product quality, and community engagement, along with collaborating on marketing strategies. This is a dynamic position demanding strong leadership and organizational skills.

Qualifications

• Proven experience in a supervisory or managerial role within the food and beverage industry.
• Strong understanding of coffee and a passion for delivering a high-quality product.
• Excellent communication, leadership, and organizational skills.
• Ability to multitask and make effective decisions in a fast-paced environment.
• Knowledge of business and financial principles.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Provide strong leadership to the resto & coffee shop team.
• Oversee day-to-day operations, including opening and closing procedures.
• Gather customer feedback and implement improvements.
• Maintain high-quality standards for all products.
• Collaborate with the marketing team to develop promotional strategies.

Skills

Leadership

Communication

Organizational skills

Customer service

Multitasking

Job description

Head Of F&B is a large-scale establishment's strategic leadership position that is in charge of managing all facets of food and beverage operations across several locations.

A visionary leader with a wealth of industry expertise, a solid grasp of culinary and service quality, and a track record of increasing profitability and guest happiness are needed for this crucial role. The Head of F&B works directly with front-of-house personnel, culinary teams, and executive management to enhance the dining experience, optimize revenue, and maintain the organization's brand standards.

Key Responsibilities:

Leadership and Management:

• Provide strong leadership to the resto & coffee shop team, fostering a positive and collaborative work environment.
• Recruit, train, and supervise staff, ensuring they deliver exceptional customer service.
• Schedule and manage shifts, addressing any staffing issues promptly.

Operational Excellence:

• Oversee day-to-day operations, including opening and closing procedures.
• Monitor inventory levels and manage supplies to ensure product availability.
• Implement and enforce health and safety standards to ensure a clean and safe environment.

Customer Experience:

• Ensure a consistently high level of customer service by training staff on product knowledge and customer interactions.
• Gather customer feedback and implement improvements to enhance the overall customer experience.

Product Quality and Innovation:

• Maintain high-quality standards for all the products.
• Stay informed about F&B trends, and introduce new and innovative products to attract and retain customers.
• Develop and manage budgets, aiming for cost-effective operations.
• Monitor sales and expenses, implementing strategies to maximize profitability.
• Analyze financial reports and implement improvements as needed.

Marketing and Promotion:

• Collaborate with the marketing team to develop and execute promotional strategies.
• Implement marketing initiatives to attract new customers and retain existing ones.

Community Engagement:

• Foster relationships with the local community, exploring opportunities for partnerships and collaborations.
• Participate in community events to enhance the coffee shop's presence and reputation.

Compliance:

• Ensure compliance with local health regulations, labor laws, and other relevant guidelines.

Qualifications:

• Proven experience in a supervisory or managerial role within the food and beverage industry.
• Strong understanding of coffee and a passion for delivering a high-quality product.
• Excellent communication, leadership, and organizational skills.
• Ability to multitask and make effective decisions in a fast-paced environment.
• Knowledge of business and financial principles.
• Flexibility to work evenings, weekends, and holidays as needed.

This job description is a general outline of responsibilities and qualifications and may be subject to modifications based on the specific needs and circumstances of the coffee shop.

PT Griya Pesona Integrita, member of 52 Group is a private investment holding company based in Indonesia, with a broad range of interest including Property Development & Management, Food & Beverages, Lifestyle, Technology, Venue and Services. 52 Group consolidated a diversified shareholding portfolio, playing an active role in developing and building a well established entities for each business units.

PT Griya Pesona Integrita, member of 52 Group is a private investment holding company based in Indonesia, with a broad range of interest including Property Development & Management, Food & Beverages, Lifestyle, Technology, Venue and Services. 52 Group consolidated a diversified shareholding portfolio, playing an active role in developing and building a well established entities for each business units.