Head of Commercial & Operations (Healthcare)

Monroe Consulting Group; Br. Sanih; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading healthcare services provider is seeking an experienced Head of Commercial & Operations based in Bali. This strategic role involves driving commercial growth, enhancing partnerships, and overseeing operational excellence across various services. The ideal candidate will have 8-10 years of experience in healthcare management, a strong understanding of patient care standards, and possess excellent leadership and communication skills. Responsibilities include expanding market reach and managing operational efficiency.

Qualifications

• 8-10 years of experience in healthcare management and operations.
• Proven track record in business growth.
• Strong understanding of patient care standards.

Responsibilities

• Drive commercial growth through partnerships.
• Expand market reach by targeting new patient segments.
• Oversee daily operations for efficiency.

Skills

Healthcare management

Commercial partnerships

Leadership

Stakeholder management

Education

Bachelor's degree in Healthcare Administration, Business, or related field

Master's degree (preferred)

Job description

Monroe Consulting is supporting a leading healthcare services provider in recruiting an experienced Head of Commercial & Operations based in Bali. This strategic role will drive commercial growth, strengthen partnerships, and oversee operational excellence across clinical and non-clinical services. The successful candidate will lead business expansion initiatives, enhance patient experience, and ensure efficient service delivery while maintaining compliance with healthcare standards.

Responsibilities

• Drive commercial growth through partnerships with insurers, TPAs, corporates, and referral channels.
• Expand market reach by targeting new patient segments and corporate programs.
• Introduce and enhance value-added services such as teleconsultation, homecare, concierge care, and diagnostics.
• Strengthen digital enablement through CRM, automation, and analytics to elevate patient engagement and conversion.
• Oversee daily clinical and non-clinical operations to ensure efficiency, compliance, and seamless patient flow.
• Monitor KPIs and operational dashboards to drive continuous improvement and service excellence.
• Lead and develop cross-functional teams while fostering collaboration, accountability, and high performance.
• Manage budgets, cost-control initiatives, and performance metrics to ensure financial sustainability and alignment with organisational goals.

Qualifications

• Bachelor's degree in Healthcare Administration, Business, or related field (Master's preferred)
• Minimum 8-10 years of experience in healthcare or clinic management and operations, commercial and partnerships
• Proven track record in leading multidisciplinary teams and driving business growth
• Strong understanding of healthcare systems, patient care standards, and regulatory requirements
• Excellent communication, leadership, and stakeholder management skills.