Guest Services Specialist — Luxury Hotel

Hilton Worldwide, Inc.; Jawa; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global hospitality company is looking for a Careline Operator in Surabaya, Indonesia. The role involves ensuring exceptional guest experiences, managing communications, and promoting services. Candidates should have a minimum of 2 years experience in a similar hospitality role, strong customer service skills, and basic spoken English. This position offers opportunities for personal and professional growth in a dynamic environment.

Benefits

Career development opportunities

Team member discounts

Qualifications

• Minimum 2 years of experience in a similar role in a 5-star hotel.
• Basic spoken English to meet business needs.
• Ability to maintain a high customer service focus.

Responsibilities

• Actively seek feedback from customers.
• Handle complaints promptly and efficiently.
• Coordinate with departments for guest satisfaction.

Skills

Customer service focus

Problem-solving

Communication skills

Flexibility

Teamwork

Job description

A global hospitality company is looking for a Careline Operator in Surabaya, Indonesia. The role involves ensuring exceptional guest experiences, managing communications, and promoting services. Candidates should have a minimum of 2 years experience in a similar hospitality role, strong customer service skills, and basic spoken English. This position offers opportunities for personal and professional growth in a dynamic environment.