Guest Service Agent Mandarin Speaker

Accor; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A prestigious beach resort in Bali is seeking an experienced professional to provide exceptional guest relations and ensure high-quality services. Candidates must be fluent in Mandarin and English, with at least 2 years of experience in a 5-star hotel. The role includes promoting hotel services and achieving guest satisfaction through effective communication and teamwork.

Qualifications

• 2 years experience in a similar position at a 5-star hotel.
• Fluent in Mandarin and English, both spoken and written.
• Outgoing personality with a strong sense of service.

Responsibilities

• Provide exceptional guest relations and information services.
• Ensure guest satisfaction through high-quality service delivery.
• Promote hotel services and offerings effectively.

Skills

Guest relations

Communication in Mandarin

Interpersonal skills

Sales skills

Education

Diploma in hospitality

Job description

Company Description

Pullman Bali Legian Beach is a beach front resort in a urban chic style, located between the exciting Kuta and Legian Beach, only 20 minutes drive from Ngurah Rai International Airport.

The hotel offers 378 beautiful, spacious rooms & suites. While for business purpose, ballroom and meeting rooms are available for conference up to 350 guests.

Job Description

• Provide exceptional guest relations and information services, promoting the Pullman brand philosophy through exemplary attitude, behaviour, and communication skills in Mandarin and English.
• Ensure guest satisfaction by delivering high-quality services from arrival to departure, whilst contributing to the department\'s quantitative targets through sales efforts.
• Promote hotel services and offerings, leveraging excellent interpersonal skills and cultural awareness to meet diverse guest needs.

Qualifications

2 years experience at the same position in 5 (five) stars International Hotel chain, Speaks and write Mandarin language professionally, Diploma in hospitality, and also English speaking skills.

He / She should have outgoing personality, Open mindedness, sense of service initiative, interpersonal skills, and very good team work.