Guest Service Agent

Accor Hotels; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A premium hotel chain is seeking an enthusiastic Guest Service Agent in Jakarta, Indonesia. This role involves creating memorable experiences for guests, managing check-in and check-out processes, handling inquiries and requests, and promoting hotel services. The ideal candidate will possess strong communication skills, a service-focused personality, and experience in customer service. This is a dynamic position with opportunities to enhance guest experiences in a vibrant hospitality environment.

Qualifications

• Strong service-focused personality with a friendly and professional demeanor.
• Excellent communication skills in English; proficiency in additional languages is a plus.
• Prior experience in hospitality or customer service is preferred.

Responsibilities

• Greet guests warmly and provide a seamless check-in and check-out process.
• Respond promptly and efficiently to guest inquiries, requests, and concerns.
• Handle guest accounts, including billing and payment processing.

Skills

Strong service-focused personality

Excellent communication skills in English

Problem-solving skills

Attention to detail

Multitasking ability

Education

High school diploma or equivalent

Higher education in hospitality management

Tools

Property management systems

Basic computer skills

Job description

Company Description

Novotel Jakarta Mangga Dua Square, premium midscale hotel located in North Jakarta business and entertainment district. The hotel's 362 guest rooms are equipped with its rejuvenated Olympic size swimming pool that will provide the guest with the best experience stay. For array of international buffet selections, Food Exchange offers social dining experience. While for your meeting and social events, our 2 ballrooms and 23 meeting rooms can host up to 1,800 delegates

Novotel Jakarta Mangga Dua Square serves as a convenient base to explore the city. Close to business & shopping center, JIExpo Kemayoran, Ancol Dreamland, and Jakarta International Stadium Novotel Jakarta Mangga Dua Square is located close to Mangga Dua Square, remarkable landmark of Jakarta Old City, and near Harbour to explore the tropical atmosphere of Thousand Islands

Novotel Jakarta Mangga Dua Square is strategically located close the biggest amusement eco-park Taman Impian Jaya Ancol, and surrounding by many place of tourist attraction.

Job Description

We are seeking an enthusiastic and customer-focused Guest Service Agent to join our team in Jakarta, Indonesia. As the face of our organization, you will play a crucial role in creating memorable experiences for our guests from check-in to check-out.

• Greet guests warmly and provide a seamless check-in and check-out process
• Respond promptly and efficiently to guest inquiries, requests, and concerns
• Handle guest accounts, including billing and payment processing
• Promote hotel facilities and services, identifying opportunities to enhance guest experiences through upselling
• Coordinate with other departments to ensure guest needs are met in a timely manner
• Maintain accurate guest records and reservations using our property management system
• Assist with concierge services, including providing local area information and recommendations
• Ensure the lobby and front desk areas are clean, organized, and welcoming at all times
• Handle guest complaints professionally and seek appropriate resolutions
• Adhere to all hotel policies, procedures, and safety standards

Qualifications

• Strong service-focused personality with a friendly and professional demeanor
• Excellent communication skills in English; proficiency in additional languages is a plus
• Prior experience in hospitality or customer service is preferred
• Familiarity with property management systems
• Demonstrated ability to multitask and remain calm under pressure
• Strong problem-solving skills and attention to detail
• Basic computer skills and ability to learn new software quickly
• Flexibility to work various shifts, including evenings, weekends, and holidays
• High school diploma or equivalent; higher education in hospitality management is a plus
• Ability to stand for extended periods and assist with light lifting when necessary