Guest Experience Lead - Service & Relations

Eiger Ekowisata Nusantara; Bogor; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A sustainable ecotourism company in Bogor, Indonesia, is seeking a Guest Relation Supervisor to lead the Guest Relation Officer and Customer Service teams. The role involves supervising operations, ensuring high standards of guest service, and preparing performance reports. The ideal candidate has at least 3 years of experience in hospitality and is detail-oriented, proactive, and able to work shifts. Join a team dedicated to inspiring generations through meaningful nature experiences.

Qualifications

• 3+ years of experience in Guest Relations or Customer Service roles.
• Strong leadership abilities in a hospitality context.
• Willingness to work in shifts and handle emergencies.

Responsibilities

• Supervise Guest Relation Officer and Customer Service teams.
• Ensure smooth operations and assist guests with inquiries.
• Prepare reports on team performance and improvement suggestions.

Skills

Guest service understanding

Complaint management

Detail-oriented

Proactive problem-solving

Education

D3/S1 in Hospitality

Job description

A sustainable ecotourism company in Bogor, Indonesia, is seeking a Guest Relation Supervisor to lead the Guest Relation Officer and Customer Service teams. The role involves supervising operations, ensuring high standards of guest service, and preparing performance reports. The ideal candidate has at least 3 years of experience in hospitality and is detail-oriented, proactive, and able to work shifts. Join a team dedicated to inspiring generations through meaningful nature experiences.