General Manager

PT Aum Yoga Retreat; Gianyar; On-site; IDR 450.000.000 - 550.000.000; Full time

Job summary

A holistic wellness retreat in Bali seeks an experienced General Manager to oversee operations and ensure the alignment of all departments with the organization's mission of conscious living. The ideal candidate will lead with empathy and possess strong people management skills, with a minimum of 5 years in a leadership role and experience in hospitality or wellness environments. This position involves budget management and fostering a culture of collaboration and growth.

Qualifications

• Minimum 5 years in a managerial or leadership role.
• Experience in hospitality, wellness, retreat, or educational environments preferred.
• Fluency in English (written and spoken).

Responsibilities

• Oversee daily operations across all locations.
• Develop and implement strategic planning.
• Monitor budgets and ensure financial management.

Skills

People Management

Conflict Resolution

Operational Excellence

Budget Management

Strategic Thinking

Strong Interpersonal Skills

Problem-Solving

Education

Bachelor's degree in Business or Hospitality Management

Tools

HRIS

Google Workspace

Project Management Platforms

Job description

Overview

At House of Om, the General Manager (GM) plays a key leadership role in managing day-to-day operations, supporting team performance, and aligning the organization with its mission of conscious living, community, and holistic wellness.

This role bridges strategy with execution — ensuring that all departments (hospitality, education, HR, finance, events, etc.) work in harmony to deliver an exceptional experience for our students, guests, and team members.

An ideal GM at House of Om leads with empathy, clarity, and strength — able to inspire the team, solve problems calmly, and uphold our community-driven, spiritual approach to leadership.

Responsibilities

• Oversee Daily Operations — Ensure all departments (hospitality, academic, events, HR, finance, sales) operate smoothly and efficiently across all House of Om locations. Guide and support department leaders, conduct regular check-ins, and foster a culture of collaboration, accountability, and personal growth.
• Strategic Planning & Execution — Develop and implement short- and long-term goals in alignment with House of Om’s mission and values.
• Budgeting & Financial Oversight — Monitor budgets, control operational costs, and collaborate with Finance to ensure financial sustainability.
• Quality Control & Guest Experience — Uphold high standards in service quality, student/guest satisfaction, cleanliness, safety, and the overall House of Om experience.
• Staff Management & Scheduling — Approve schedules, ensure proper staffing levels, and resolve HR-related matters with the HR department.
• Cross-Departmental Coordination — Ensure smooth communication and workflow between departments such as Sales, Events, Kitchen, Housekeeping, and Academics.
• Crisis & Conflict Management — Handle operational issues and staff or guest conflicts promptly and diplomatically.
• Compliance & Safety — Ensure all operations comply with local laws, safety regulations, and internal policies.
• Reporting to Directors/Founders — Provide regular updates, reports, and recommendations to the CEO or Founders regarding performance, issues, and improvement areas.
• Overseeing operations across all House of Om locations — (Melati, Bali, etc.).
• Supporting department leaders to meet targets and maintain quality
• Ensuring smooth coordination between HR, Finance, Sales, and Academics
• Maintaining a healthy, respectful, and inspiring workplace culture
• Representing House of Om with professionalism and heart
• Monitoring budgets and ensuring responsible financial management
• Supporting innovation while upholding the values and vision of the organization

Requirements

• Minimum 5 years in a managerial or leadership role
• Experience in hospitality, wellness, retreat, or educational environments is highly preferred
• Strong People Management Skills — Ability to lead, mentor, and motivate cross-functional teams with empathy and clarity
• Skilled in conflict resolution and staff development
• Operational Excellence — Experience overseeing daily operations in a dynamic, multi-department setting
• Strong organizational skills with the ability to manage priorities across teams (hospitality, kitchen, HR, finance, sales, academics, events)
• Financial and Strategic Acumen — Able to manage budgets, control costs, and support financial decision-making
• Strategic thinker with hands-on execution capabilities
• Fluent in English (written and spoken)
• Strong interpersonal skills and ability to represent House of Om with professionalism and heart
• Tech and System Knowledge — Familiar with digital tools such as HRIS, scheduling apps, Google Workspace, and project management platforms
• Problem-Solving Mindset — Calm under pressure with a proactive, solution-oriented approach
• Ability to handle operational and team-related challenges effectively
• Cultural Alignment — Deep understanding and respect for holistic wellness, yoga, and conscious community values
• A strong commitment to House of Om’s mission and lifestyle
• Education
• Bachelor's degree in Business, Hospitality Management, or related fields is a plus
• Location & Flexibility
• Willing to be based in Bali and work across multiple locations (e.g., House of Om Melati, House of Om Amertham, House of Om The Mansion, and House of Om Pelaga)
• Flexible with working hours, including weekends or events as needed

About Holistic Yoga School and Community

Holistic Yoga School and Community, yoga alliance accredited school in Ubud, Bali. We offer more than just the physical aspect of Yoga. Our community members develop the connection between the mind and body, build discipline and inner strength, get inspired and inspire others.

The school was opened on the 6th of June 2016 and during this time has successfully certified more than 1700 students.

People come to us from all over the world. Your age, weight, or nationality are not important. Our philosophy is "You already have everything you need to start".

A place of strength, growth and expansion. We're a community, a family, a school and a charity center. We are conducting seminars and events around the world and making Yoga Teaching training more available and affordable