Front Office Manager

Samara Lombok; Nusa Tenggara Barat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A luxury hospitality provider in Indonesia seeks an experienced Front Office Manager. The role involves managing daily operations, ensuring smooth guest experiences, and supervising a team. Candidates should have a solid hospitality background, excellent communication in English and Bahasa Indonesia, and the ability to work shifts and weekends. This position offers an exciting opportunity to deliver high standards of service in a professional environment.

Qualifications

• Proven experience as Front Office Manager or Assistant Front Office Manager.
• Strong hospitality background, comfortable managing on-site teams.
• Available for shifts, weekends, and peak periods.

Responsibilities

• Manage daily front office activities, hosts, and operators.
• Ensure smooth guest arrivals, departures, and coordination.
• Welcome guests, handle requests, and provide problem-solving.

Skills

Guest-focused

Excellent communication skills

Problem-solving

Team management

Job description

Key Responsibilities

• Daily Front Office Operations
  • Manage daily front office activities, hosts, operators.
  • Ensure smooth guest arrivals, departures, and on‑site coordination.
  • Be present during operational hours.
• Guest Hosting & Experience
  • Welcome and host guests when required, handle requests and issues, provide immediate problem‑solving.
  • Act as first‑level escalation before Director involvement.
  • Maintain warm, professional, consistent service delivery.
  • Supervise team discipline, grooming, and service etiquette; coach on standards and communication.
• Coordination & Communication
  • Coordinate daily operations with Food & Beverage, Drivers & Transport, Security.
  • Relay guest information accurately, update logs and daily notes, conduct shift handovers.
  • Report operational issues and escalations to the Director of Front Office Operations.
  • Support compliance with SOPs and service standards.

Requirements

• Proven experience as Front Office Manager / Assistant Front Office Manager.
• Strong hands‑on hospitality background, comfortable managing on‑site teams.
• Excellent communication skills (English & Bahasa Indonesia).
• Guest‑focused, calm, solution‑oriented, well‑presented and professional.
• Willing to work shifts, weekends, peak periods.