Freelance Technical Writer - IT & Software Documentation (Remote)

Mashreq Bank; Indonesia; Remote; IDR 200.000.000 - 300.000.000; Part time

Job summary

A dynamic remote team is seeking a Freelance Technical Writer specializing in IT documentation. The ideal candidate will transform complex technical information into clear user-friendly manuals, API documentation, and more. Candidates should have proven experience in technical writing and familiarity with software development processes. This freelance position offers competitive compensation and the opportunity to work from anywhere with flexible hours.

Benefits

Flexible working hours

Competitive freelance compensation

Ongoing training opportunities

Qualifications

• Proven experience as a Technical Writer in IT or software development.
• Exceptional writing and editing skills with command of English.
• Experience creating documentation for SaaS products or APIs.

Responsibilities

• Develop and maintain high-quality technical documentation.
• Collaborate with engineers and product managers for accurate information.
• Translate complex concepts into clear language for diverse audiences.

Skills

Technical writing experience

Editing and proofreading skills

Familiarity with software development

Proficiency in writing tools

Research skills

Strong communication skills

Tools

MadCap Flare

Adobe FrameMaker

Microsoft Word

Confluence

Job description

Job Summary

HR Service Jobs is seeking a talented and detail-oriented Freelance Technical Writer specializing in IT and software documentation to join our dynamic team remotely. The ideal candidate will have a strong background in technology writing, capable of transforming complex technical information into clear, concise, and user-friendly documentation for various audiences. This role supports software developers, product managers, and end-users by creating manuals, API documentation, release notes, and other technical materials that enhance product usability and customer satisfaction.

Key Responsibilities

• Develop, write, and maintain high-quality technical documentation including user manuals, installation guides, API documentation, system operations manuals, and online help content.

• Collaborate closely with software engineers, product managers, and QA teams to gather accurate technical information.

• Translate complex technical concepts into clear, concise language for diverse audiences, from technical experts to non-technical end-users.

• Review and edit existing documentation to ensure accuracy, consistency, and clarity.

• Ensure all documentation complies with company standards and style guides.

• Manage multiple documentation projects simultaneously and meet deadlines in a fast-paced environment.

• Incorporate visuals such as diagrams, screenshots, and flowcharts to enhance understanding.

• Stay updated on industry trends, emerging technologies, and best practices in technical writing and software development.

Required Skills and Qualifications

• Proven experience as a Technical Writer in IT, software development, or related technical fields.

• Exceptional writing, editing, and proofreading skills with a strong command of English.

• Familiarity with software development processes and terminology (Agile, DevOps, APIs, SDKs).

• Proficiency in technical writing tools such as MadCap Flare, Adobe FrameMaker, Microsoft Word, Confluence, or similar platforms.

• Experience working with version control systems (e.g., Git) is a plus.

• Ability to work independently with minimal supervision while managing deadlines effectively.

• Strong research skills and attention to detail.

• Excellent communication and interpersonal skills to liaise with cross-functional teams.

Experience

• Minimum 3 years of professional experience as a Technical Writer, preferably in the IT or software industry.

• Experience creating documentation for SaaS products, APIs, developer tools, or complex software applications is highly desirable.

• Proven track record of delivering clear, well-organized documentation that meets user needs.

Working Hours

• This is a freelance, remote position with flexible working hours.

• Ability to meet agreed deadlines and communicate availability effectively is essential.

• Occasional virtual meetings may be scheduled during standard business hours.

Knowledge, Skills, and Abilities

• Deep understanding of technical concepts related to software development and IT infrastructure.

• Strong analytical and problem-solving skills.

• Ability to simplify complex information without losing technical accuracy.

• Self-motivated and highly organized with excellent time management skills.

• Adaptability to work with evolving products and technologies.

Benefits

• Work remotely from anywhere with flexible hours tailored to your schedule.

• Opportunity to collaborate with cutting-edge technology teams and expand your portfolio.

• Competitive freelance compensation based on experience and project scope.

• Access to ongoing training and professional development resources.

• Build long-term relationships with a reputable and growing company.

Why Join HR Service Jobs?

At HR Service Jobs, we value innovation, professionalism, and the power of remote work to unlock talent worldwide. Joining us means you will contribute to high-impact projects that empower users globally through clear, effective communication. We foster an inclusive, supportive environment where freelancers can thrive, grow their skills, and deliver exceptional work on their own terms. Your expertise will directly influence the success of next-generation software products, making a meaningful difference in the IT landscape.

How to Apply

If you are passionate about technical writing and ready to deliver top-quality IT documentation remotely, we want to hear from you! Please submit the following:

• Your updated resume/CV.

• A portfolio or samples of your previous technical writing work, especially IT/software-related documentation.

• A brief cover letter highlighting your relevant experience and why you are a good fit for this role.

Send your application to us with the subject line: Freelance Technical Writer Application