Finance - Resolution Staff

PT Mindo Small Business Solutions; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A business consultancy in Yogyakarta seeks a professional to manage client correspondence regarding payment inquiries, resolve payout-related issues, and maintain accurate records. Ideal candidates will hold a relevant degree and have strong analytical skills, along with experience in accounting and auditing. The role includes collaboration with internal teams and third-party providers, working in a supportive environment that prioritizes employee growth.

Benefits

Participation in sports and recreational activities

Free courses in English and career development

Qualifications

• Must possess at least a Diploma/Bachelor’s Degree in Economics/Accounting/Finance.
• Must be proficient in spoken and written English.
• Accounting and auditing experience are required.

Responsibilities

• Correspond with clients regarding payment inquiries through email.
• Investigate and resolve payout-related issues.
• Review and validate supporting documents for payment complaints.

Skills

English proficiency

Microsoft Excel

Analytical thinking

Communication skills

Detail-oriented

Education

Diploma/Bachelor's Degree in Economics/Accounting/Finance

Tools

Google Apps for Work

CRM software

Job description

Correspond with clients regarding payment inquiries through email.

Investigate and resolve payout-related issues in collaboration with other teams involved.

Review and validate supporting documents for payment complaints.

Review damage claims submitted by clients and handle related correspondence.

Submit claim issues to third-party insurance providers for property damage coverage.

Monitor open cases and ensure timely resolution within agreed SLAs.

Escalate complex issues to the PIC or Manager when necessary.

Maintain accurate records and prepare reports for tracking resolutions.

Communicate professionally with internal teams and external partners to ensure effective case closure.

Job Requirements

• Must possess at least a Diploma/Bachelor’s Degree, preferably in Economics/Accounting/Finance.
• Must be proficient in spoken and written English, as it will be used daily.
• Must be able to use Microsoft Excel and Google Apps for Work, especially Google Docs and Google Sheets.
• Willing to learn to use new software or tools (e.g., CRM).
• Accounting experience is a must.
• Auditing experience is a must.
• Experience in the hospitality industry, banking, or insurance is a plus.
• Willing to work on weekend shifts (5 days of work with 2 days off) and holidays when needed.
• Good communication skills, strong analytical thinking, team-oriented, trustworthy, proactive, and able to work under pressure to meet deadlines.
• Detail-oriented.
• Critical thinking is essential.

How many years' experience do you have as an Accounting Role?

How many years' experience do you have as an Audit Role?

Mindo is a fast-growing business consultancy based in Yogyakarta, Indonesia. We serve clients worldwide with expertise in web development, IT consultancy, server maintenance, app development, API development, CRM systems, QA services, data entry, billing/accounting, and customer service. We offer a professional, friendly work environment focused on employee retention and career growth. Employees are encouraged to participate in sports and recreational activities, and free courses in English and career development are available. Apply today and join the Mindo family...