Field Service Engineer – DACH

Iqtalent; Emea; Remote; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading biotechnology firm is seeking an experienced Field Service Engineer to support their customer base in the NGS industry. This remote role includes responsibilities such as onsite installation and maintenance of laboratory equipment, customer collaboration, and troubleshooting. Ideal candidates will have a relevant degree and over 8 years of experience, with strong technical skills and the ability to work flexibly, including during non-regular hours.

Benefits

Stock options

Discretionary annual bonus

No-cost health insurance plans

401k with company match

Flexible paid time off

Qualifications

• 8+ years of experience in a relevant engineering field or equivalent.
• Experience with NGS sequencing instruments preferred.
• Must speak English; second language is preferable.

Responsibilities

• Provide onsite installation, qualification, and maintenance of sequencers.
• Identify root causes and resolve product issues in the field.
• Collaborate with partners to resolve customer issues.

Skills

Troubleshooting laboratory equipment

Customer service

Technical writing

Data analysis tools

Team collaboration

Education

Associate or Bachelor Degree in Engineering, Physics, Biology, Chemistry

Tools

MATLAB

Python

C++

Java

Job description

At Element Biosciences, we are passionate about our mission to empower the scientific community with more freedom and flexibility to accelerate our collective impact on humanity. We have built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment. We are committed to scientific integrity, collegiality, honesty, objectivity, and openness.

We are seeking an experienced Field Service Engineer who will play a pivotal role supporting our growing customer base in the DACH region. This is an incredible opportunity for someone who is passionate about customer support and winning for the team. We are looking for candidates with a solid background in the NGS industry. Experience with troubleshooting issues with complex laboratory equipment involving chemistry, software and hardware is a must. This role will report to the Manager, Field Service Engineering and will be a remote role.

If you possess the following and want to make a meaningful impact, we invite you to explore this role.

Essential Functions And Responsibilities

• Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers
• Identifying root causes and resolving product issues in the field
• Collaborating with internal partners to resolve customer issues and improve processes
• Interacting with customers to offer and assist in service contract sales and other service products
• Assessing maintenance/service needs and implementing a plan of action for instrument service
• Displaying professionalism, understanding, tact and technical knowledge in all customer interactions
• Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
• Utilizing service CRM software to accurately document work in a timely manner

Education And Experience

• Associate or Bachelor Degree with 8+ years of relevant experience in engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience)
• Experience with NGS sequencing instrument and sequencing run set up preferred
• Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware
• Commercial experience is desired, to include direct selling of products and service contracts
• Proven track record of working on teams that have taken products from concept to market
• Experience developing or servicing scientific instrumentation involving optics, fluid handling and thermal systems.
• Experience with multiple full life cycle product launches preferred
• Proficient with data collection and analysis tools (eg: in MATLAB, Python, C++ or Java) preferred
• Experience with fluorescence microscopy helpful
• Excellent verbal and written communications skills, including technical writing abilities.
• Must be flexible in working hours as this position may require customer support during non-regular business hours
• Demonstrated account management skills preferred
• English speaking and second language is preferable

Physical Requirements

• Frequently moves boxes weighing up to 20 pounds
• Requires COVID19 vaccination (or valid waiver) upon hire
• Must be flexible in working hours as this position may require customer support during non-regular business hours

Location:

• Remote

Travel

• International travel up to 50%

Job Type

• Full-time/Non-exempt

In addition to base compensation noted above, you will be eligible for stock options, discretionary annual bonus, no cost health insurance plans, 401k with company match, and flexible paid time off.

Please note: Base compensation will depend on multiple factors, including geographic location, qualifications, and experience.

We foster an environment such that all people are afforded the freedom to pursue their passions without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.