English Customer Service

Concentrix; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading company in customer service seeks a Customer Service Agent in Yogyakarta. The role involves handling customer inquiries across channels and requires good English proficiency and teamwork skills. Ideal candidates include fresh graduates and those with relevant experience, ready to work in a 24/7 rotational shift.

Qualifications

• Good proficiency in English (B1/B2 level).
• Fresh graduates welcomed; prior experience is a plus.
• Willing to work in 24/7 rotations onsite.

Responsibilities

• Handle customer inquiries and issues via call, chat, or email.
• Troubleshoot customer problems and document interactions.
• Collaborate with team members for effective customer support.

Skills

English proficiency

Teamwork

Analytical thinking

Education

Diploma 3/bachelor’s degree

Job description

Qualifications:

• Diploma 3/bachelor’s degree holder.
• Prior work experience as a Customer Service Agent is a plus. Fresh graduates are welcomed to apply.
• Good proficiency in English is a must, minimum B1/B2 level.
• Awareness of current affairs and events in the respective markets/countries.
• High on teamwork, engagement, and has the analytical thinking.
• Wiling to work in a 24/7 rotational shift.
• Willing to work onsite in Yogyakarta.
• Immediate joiner.

Responsibilities:

• Handling customer inquiries, complaints, and requests through multiple channel (call, chat, or email).
• Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
• Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
• Maintain a high level of professionalism and customer service etiquette in all interactions.
• Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
• Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
• Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
• Collaborate with team members and other departments to ensure consistent and effective customer support.