Ecommerce Specialist

Piktura Lensa Nusa (Jonas Photo); Kota Bandung; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A retail company based in Indonesia is seeking a dedicated professional to manage e-commerce operations. Responsibilities include processing orders, updating stock information, and handling customer service inquiries via various channels. The ideal candidate has at least 1 year of relevant experience, strong communication abilities, and a proactive attitude, with a preference for candidates holding a D3/S1 degree.

Qualifications

• Minimum education D3/S1.
• At least 1 year of experience in e-commerce or customer service.
• Proficient in using marketplace platforms and understanding platform rules.

Responsibilities

• Process and monitor orders from marketplaces.
• Verify customer details and payment status.
• Update stock and maintain product content.
• Handle refunds/returns and coordinate with finance.

Skills

E-commerce experience

Customer service skills

Data analysis skills

Typing skills

Communication skills

Platform management

Education

D3/S1

Job description

Responsibilities

• At least 1 year of experience in e-commerce or customer service.
• Proficient in using marketplace platforms and understanding platform rules/algorithms.
• Fast typing skills with strong verbal and written communication.
• Strong data analysis skills and experience managing platform ads.
• Proactive, disciplined, detail-oriented, and responsible.

Qualifications

• Minimum education D3/S1.
• At least 1 year of experience in e-commerce or customer service.
• Proficient in using marketplace platforms and understanding platform rules/algorithms.
• Fast typing skills with strong verbal and written communication.
• Strong data analysis skills and experience managing platform ads.
• Proactive, disciplined, detail-oriented, and responsible.

Job Description

• Process and monitor orders from marketplaces (Shopee, TikTok Shop, Website, etc.).
• Verify customer details, payment status, and print shipping labels.
• Update stock and maintain product content (price, description, promotion).
• Handle refunds/returns and coordinate with finance and warehouse teams.
• Respond to customers via chat, email, and phone, providing product/order information.
• Escalate complex cases to the relevant teams.
• Document all customer interactions for reporting purposes.

Industry

Ritel