E-Commerce Manager

EUROMEDICA GROUP; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A healthcare company in Indonesia seeks a professional to manage and grow their online sales of aesthetic clinic services. The role involves optimizing digital booking channels, executing marketing campaigns, and improving customer experiences. Candidates should have at least 3 years of experience in e-commerce, excellent communication skills, and a strong understanding of online booking systems. Join a team dedicated to providing high-quality services and customer satisfaction.

Qualifications

• Minimum 3 years of experience in e-commerce or digital sales, preferably in big platforms or healthcare.
• Strong understanding of online booking systems and service-based customer journeys.
• Data-driven, target-oriented, and experienced in campaign execution.

Responsibilities

• Manage all online booking channels and platforms.
• Plan and execute digital campaigns to drive treatment bookings.
• Optimize booking flow and promotion effectiveness.
• Monitor booking performance metrics.
• Coordinate with marketing and operational teams.
• Manage digital promotions and partnerships.
• Improve customer experience pre- and post-treatment.
• Manage budget and stock with logistic teams.

Skills

E-commerce experience

Data-driven

Excellent communication

Cross-functional coordination

Job description

Responsible for managing and growing online/digital sales of aesthetic clinic services by optimizing digital booking channels, treatment campaigns, and the overall customer journey to increase appointments and clinic revenue.

Responsibilities

• Manage all online booking channels (platforms, website, marketplaces, social commerce, etc.)
• Plan and execute digital campaigns to drive treatment bookings and appointments.
• Optimize booking flow, treatment promotions, and conversion rates.
• Monitor booking performance (traffic, conversion rate, appointments, revenue).
• Coordinate with marketing, CRM, customer service, and clinic operations teams (doctors/therapists scheduling).
• Manage digital promotions, vouchers, and platform partnerships.
• Improve customer experience before and after treatment to increase retention.
• Manage all budget to ensure all products running well.
• Manage stock involving platforms and logistic team.

Requirements

• Minimum 3 years of experience in e-commerce or digital sales, preferably in big platforms or healthcare.
• Strong understanding of online booking systems and service-based customer journeys.
• Data-driven, target-oriented, and experienced in campaign execution.
• Excellent communication and cross-functional coordination skills.

Euromedica Group mission is to keep expanding and rise above to become the best choice for an all-in-one beauty solution in the market, and we are proud to offer a complete range of aesthetics, slimming services and nutraceuticals across Indonesia.

We are supported by professional medical personnel including foreign and local doctors, nurses, therapists, and beauticians, providing international standards for customer satisfaction.

*) Beware of recruitment fraud: Euromedica Group never requires any person or parties to receive payments or compensation for any recruitment purposes.

Location: South Jakarta, Jakarta, ID