E-Commerce Key Account Manager

PZ Cussons Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading FMCG company in Jakarta Utara is seeking an experienced individual to manage and grow assigned E-commerce accounts. The candidate must possess a Bachelor's degree and have 2–3 years of experience in Sales or E-commerce, ideally within the FMCG sector. Responsibilities include driving sales targets, planning promotions, and analyzing market trends. Strong analytical, communication, and negotiation skills are essential for success in this role.

Qualifications

• 2–3 years of experience in Sales, Key Account, or E-commerce role, preferably in FMCG.
• Experience with e-commerce platforms like Shopee and Lazada is preferred.
• Good understanding of forecasting and stock management.

Responsibilities

• Manage and grow assigned E-commerce / Modern Trade Online accounts.
• Drive sales target achievement through effective planning.
• Analyze market trends and competitor activities.

Skills

Sales skills

Analytical skills

Communication skills

Negotiation skills

E-commerce platform management

Education

Bachelor’s Degree

Tools

Microsoft Excel

Job description

Responsibilities

• Manage and grow assigned E-commerce / Modern Trade Online accounts as the main PICBaş
• Build strong relationships with account stakeholders (commercial, marketing, operations).
• Drive sales target achievement (sell-in & sell-out) through effective planning and forecasting.
• Plan and execute promotions and campaigns, including Joint Business Plan (JBP).
• Monitor account performance (sales, GMV/NMV, AOV, availability) and prepare regular reports.
• Coordinate with internal teams (Supply Chain, Marketing, Finance, Enabler) to ensure smooth execution.
• Analyze market trends and competitor activities to identify growth opportunities.

Qualifications

• Bachelor’s Degree from any discipline.
• Minimum 2–3 years of experience in Sales / Key Account / E-commerce role, preferably in FMCG industry.
• Experience handling e-commerce platforms/marketplaces (Shopee, Tokopedia, Lazada, TikTok Shop) and familiarity with Alfagift, Klik Indomaret, Watsons Online, and Guardian Online is an advantage.
• Good understanding of sell‑in, sell‑out, forecasting, trading terms, and stock management.
• Experience in managing online promotions and campaigns.
• Strong analytical, reporting, and administrative skills.
• Computer literate (especially Microsoft Excel).
• Able to communicate in English.
• Strong negotiation, communication, and interpersonal skills.