Duty Manager

Shangri-La Hotels and Resorts; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A luxury hotel group in Surabaya is looking for a dedicated hospitality professional to ensure smooth daily operations and enhance the overall guest experience. you will supervise the front desk team, addressing guest problems while maintaining compliance with company standards. Ideal candidates should have experience in an international 5-star hotel, strong leadership skills, and a detail-oriented mindset. The position requires strong English proficiency and a background in hotel management.

Qualifications

• Experience in a similar capacity at an International 5-star hotel group.
• Pride in being a hotelier and love for guest interaction.
• Strong analytical and critical thinking abilities.

Responsibilities

• Ensure smooth daily operations and enhance guest experience.
• Supervise front desk team and assist with guest issues.
• Monitor arrivals and departures from a guest perspective.
• Coordinate with housekeeping for quality service.
• Ensure compliance with company policies and service standards.
• Timely address all emergency responses.

Skills

Leadership skills

Problem-solving skills

Interpersonal skills

Detail-oriented

Guest-oriented

Strong English proficiency

Education

Hotel management education background

Tools

Opera Management System

Job description

"To treat a stranger as one of our own" characterizes the hospitality one can expect from Shangri-La. Discerning travellers will enjoy world-class service amidst tranquil surroundings, coupled with inspirational architecture and design. The finest dining experiences at every hotel and resort ensure that every palate is pampered, but what makes each stay truly memorable is something even more exquisite and rare - Shangri-La’s special kind of hospitality. Hospitality from the heart.

Experience a refined oasis of quietude in the heart of Surabaya, where luxury is redefined with unparalleled comfort and elegance. Surrounded by lush gardens, this urban sanctuary offers world-class amenities, including spacious rooms, award-winning dining options, and a tropical pool ambiance for ultimate relaxation. Whether for business or leisure, guests enjoy serene settings, exceptional service, and convenient access to Surabaya's vibrant cultural and commercial centers, creating a true haven amid city life.

Job Title

Responsibilities

• Ensure smooth operation on a daily basis
• Enhance overall guest experience during their stay
• Supervise & direct the front desk team, assisting in guest problem solving
• Ensure all colleagues are kept up-to-date with hotel products and services
• Monitor all arrivals and departures from a guest experience perspective
• Coordinating with housekeeping & other departments to ensure high quality service & accuracy is delivered
• Ensure work process and performance are in compliance with Company practices, policies, and Shangri-La Service Standards
• Ensure all Emergency response attend in timely manner and address accordingly

Qualifications

• Takes pride in being a hotelier
• Friendy, loves interacting with guests from all backgrounds
• Has strong Leadership skill in a positive manner and approach
• Loves challengesm must be detail-focused and guest oriented
• Strong interpersonal and Problem Solving Skill
• Fully understands room operations and Opera Management System
• High proficiency in English both in written and spoken
• Has experience in the similar capacity, of International 5 star Hotel group
• Preferably comes from a hotel management-related education background
• Agile, strong analytical and critical thinking