Direct Contract, Costumer Care Unit

300005 Chief Executive's Office_00002555; Indonesia; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A prominent banking institution in Indonesia is seeking a Customer Care professional to join their Direct Contract team. This role involves receiving and processing customer requests while ensuring adherence to the bank's policies and quality standards. The ideal candidate should have a degree and at least one year of experience in a Contact Centre or similar client service role. Strong time management, problem-solving, and attention to detail are essential for this position.

Qualifications

• Good time management and prioritization skills.
• Experience in a Contact Centre environment or client service.
• Ability to focus on details and validate information.

Responsibilities

• Process and complete requests within specified time frames.
• Ensure compliance with the bank's policies and procedures.
• Identify and report system errors or process discrepancies.

Skills

Time management

Problem solving

Attention to detail

Education

Degree holder

Job description

Job Description - Direct Contract, Costumer Care Unit (WD71889)

Job Description

Direct Contract, Costumer Care Unit - ( WD71889 )

Business Function
DBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE! Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provide Group Procurement and Corporate Real Estate, coordinate bank-wide Business Continuity Management program and framework, and deliver service quality for Digibank and IBG/GTS. Our Technology & Operations organization is a vital strategic partner to the business in providing competitive advantage that propels DBSI towards being the Best Bank for a Better World (#B3W).

Responsibilities:

• Receive, process, and complete all requests directed to the Fulfillment team within the specified time frame and in accordance with the bank’s established quality standards.
• Ensure that the handling of requests is carried out correctly and in compliance with the bank's policies and procedures.
• Identify and report system errors or process discrepancies to enhance the quality of fulfillment when completing requests.

Requirements:

• Good time management and prioritization skills
• Problem solving and decision making skills
• Ability to focus on details and validation of information
• Degree holder
• At least 1 year of experience in a Contact Centre environment or other client service related occupation