Digital Operation Head (E-Commerce)

PT Webetter Jaya International (WaoW); Serpong; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading food delivery service provider in Indonesia is seeking an Operations Manager to oversee daily operations across multiple online platforms. The ideal candidate will have at least 2 years of experience in FnB chain operations, a keen understanding of operational excellence, and proficiency in English. Responsibilities include managing online order processing, optimizing workflows, and coordinating with various teams. This role demands flexibility and the ability to work in a dynamic environment.

Qualifications

• Minimum 2 years of experience in FnB chain operations or digital/online operations.
• Experience managing online food delivery platforms is highly preferred.
• High flexibility and willing to be mobile and hands-on when required.

Responsibilities

• Oversee and manage daily operations across online food delivery platforms.
• Ensure smooth end-to-end online order processing.
• Monitor key operational metrics such as order volume and customer satisfaction.
• Optimize operational workflows and SOPs to improve efficiency.

Skills

Operational excellence

Process optimization

Multi-outlet management

Excellent English communication skills

Chinese proficiency

Education

Bachelor's degree in any major

Job description

Responsibilities

• Oversee and manage daily operations across online food delivery platforms including TikTok Go, ShopeeFood, GrabFood, GoFood, and Qpon
• Ensure smooth end-to-end online order processing, from menu setup, pricing, promotions, order fulfillment, until delivery completion
• Monitor key operational metrics such as order volume, cancellation rate, SLA, outlet readiness, and customer satisfaction
• Coordinate closely with Store Operations, Supply Chain, and Marketing teams to ensure online demand can be fulfilled effectively
• Optimize operational workflows and standard operating procedures (SOP) to improve efficiency and consistency across outlets
• Manage platform campaigns, promotions, and performance initiatives to drive sales growth
• Handle operational issues, escalations, and platform-related challenges in a timely and effective manner
• Provide regular reporting and insights on online performance to management and support data-driven decision making
• Support expansion and scaling of online operations across new outlets or platforms

Requirements

• Bachelor’s degree in any major
• Minimum 2 years of experience in FnB chain operations or digital/online operations; toast products is preferred.
• Strong understanding of operational excellence, process optimization, and multi-outlet management
• Experience managing online food delivery platforms is highly preferred
• Excellent English communication skills (written & spoken); Chinese proficiency is a plus
• High flexibility, willing to be mobile and hands-on when required
• Proactive, detail-oriented, and comfortable working in a fast-paced and dynamic environment