DBA Manager (Remote)

Percona; Surabaya ꦱꦸꦫꦧꦪ; Remote; IDR 200.000.000 - 300.000.000; Full time

Job summary

A global tech company is seeking a Service Manager to lead a high-performing team in providing top-tier customer service. This remote position requires a strong background in people management, technical team leadership, and process improvement. Ideal candidates will have exceptional problem-solving skills, fluency in English, and a passion for mentoring others. Enjoy generous benefits including flexible work hours and career development opportunities.

Benefits

Flexible work hours

Career development funds

Work-from-Anywhere

Connectivity allowances

Responsibilities

• Lead a diverse team and maintain high levels of service.
• Search for suitable individuals and build customer relationships.
• Encourage team growth and improve service delivery.

Skills

People management

Technical team management

Process improvement

Fluency in English

Project Management

Customer service skills

Problem resolution

Entrepreneurial approach

Job description

Overview

Percona Managed Services is a global, elite team of engineers who love getting our hands dirty in the most complex database environments in the world. We take great pride in not only being the best at what we do technically but working to continually improve, enhance and optimize customer environments to improve every day. When we pair that technical expertise and desire to get better with a team of Service Delivery Managers that can take our tech speak and translate it into something our customers can actually use to solve tricky business problems, it ends up a pretty powerful combination.

What You Will Do

You’ll have the opportunity to lead a diverse group of individuals that are at the top of their field; a high-performing team that works hard, plays hard and is there for each other. You’ll have the opportunity to make decisions to make them the best that they can be and to encourage their growth to even greater heights.

As the manager of a globally-diverse, multicultural team, you’ll spend most of your time working on maintaining our high levels of service, searching for individuals that fit our culture, building relationships with our customers to make sure we know how best to service them, and doing everything you can to look for ways to make your team better: as a team, as individuals, and in how we serve our customers.

This role is based in the APAC region to work with our APAC Perconians. This is a remote position and we require a stable high-speed internet connection.

What You Have Done

• 5+ years experience with people management/leadership servicing external customers.
• Experience managing technical teams, preferably in a customer-facing support environment.
• Experience with process improvement and organizational change management.
• Fluency in written and spoken English.
• Experience in Project Management.
• Superior customer service skills and desire to ensure our customers’ success.
• Passion and drive to see a problem, build a plan and fully execute that plan.
• Versed well enough in industry jargon to talk about low-level technical details or high-level strategy, depending on the situation.
• Ability to identify and resolve problems in a timely manner and gather and analyze complex information quickly.
• Able to work independently with minimal direction.
• Strong work ethic and entrepreneurial approach.

What Will Make You Stand Out

• Demonstrated ability to mentor and grow people.
• Communicates clearly and professionally to convey confidence even when under pressure.
• Willing to try new things and tweak processes to improve what we do in every facet of customer interactions and technical delivery.
• Ability to positively influence fellow Perconians, independent of direct reporting path.
• Familiarity with Open Source, its core values, its community, and its mindset.
• Ability to work remotely.

At Percona we place a high value on our culture of high performance and continuous improvement. This is especially true in Managed Services, as customers leverage our expertise on a daily basis, and therefore we must continually look to meet those high expectations while working to improve everything we do. As a manager within Managed Services, this position is entrusted with not only maintaining this culture but working to push us to that next level. It is therefore imperative that this position is capable of working with and leading a very high-performing team, earning their trust, and leading them in a way that takes the most advantage of this high level of talent.

Why Percona?

At Percona, we believe an open world is a better world. Our mission is to enable everyone to innovate freely, by providing the best open source database software, support, and services. We make databases and applications run better through a unique combination of expertise and open source software built with the community for you. Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and MariaDB.

Percona is proud to be a remote-only and globally dispersed workforce – we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.

Our staff receives generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan. We also have benefits that support a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility. We also support being socially responsible through our PAVE volunteering program and Women Transforming Technology.

If you love the idea of working with a high-growth tech company that is one of the best in the business and known globally as a leader in the open-source database space, let’s talk!

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