CX & CRM Lead: Lifecycle & Loyalty Architect

Electrum; Jakarta Selatan; On-site; IDR 667.222.000 - 1.000.835.000; Full time

Job summary

A leading technology company in Indonesia seeks a CX & CRM Manager to enhance customer experience and drive lifecycle management. This role is crucial in improving customer journeys from onboarding to retention. Candidates should possess 4-5 years of experience in customer experience and CRM, strong operational skills, and proficiency in managing CRM tools like HubSpot or Salesforce. The position offers an opportunity to work collaboratively with multiple teams aiming for high customer satisfaction and long-term relationship growth.

Qualifications

• 4-5 years of experience in CX, CRM, or customer lifecycle management.
• Strong understanding of retention strategies and CRM models.
• Experience managing CRM tools and analyzing customer data.

Responsibilities

• Lead the customer experience strategy and lifecycle management.
• Map customer journeys and improve support workflows.
• Build and manage CRM strategy for customer segmentation.

Skills

Customer journey design

Data analysis

CRM tool management

Operational mindset

Communication skills

Tools

HubSpot

Salesforce

Zoho

MoEngage

Braze

Job description

A leading technology company in Indonesia seeks a CX & CRM Manager to enhance customer experience and drive lifecycle management. This role is crucial in improving customer journeys from onboarding to retention. Candidates should possess 4-5 years of experience in customer experience and CRM, strong operational skills, and proficiency in managing CRM tools like HubSpot or Salesforce. The position offers an opportunity to work collaboratively with multiple teams aiming for high customer satisfaction and long-term relationship growth.