Customer Service Support Executive

Pengiklan Anonim; Batam; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A dynamic service company in Indonesia, specifically in Batam, is seeking a detail-oriented Service Support Executive to manage client relationships and ensure timely invoicing and follow-ups. Responsibilities include preparing quotations, monitoring payments, and coordinating with internal teams. Ideal candidates should be strong communicators with negotiation skills and must demonstrate an eagerness to learn. The role requires independence and a customer-focused mindset. Proficiency in English is essential.

Qualifications

• Strong in follow-up and communication.
• Good knowledge of accounting will be an advantage.
• Shows initiative and eagerness to learn.

Responsibilities

• Prepare and follow up on quotations for clients.
• Issue invoices and update records in Xero system.
• Monitor and chase payments based on aging reports.

Skills

Follow-up skills

Communication

Negotiation

Problem-solving

Independent work

Job description

If you’re strong in follow-up, love building client relationships, and have an eye for details — we want you!

What you’ll do:

• Prepare and follow up on quotations for our clients
• Issue invoices and update records in Xero system
• Monitor and chase payments based on aging reports — strictly no bad debts
• Review past email correspondences to understand clients’ background and preference
• Follow up with existing clients to introduce more of our services
• Maintain proper records and database of clients and transactions
• Coordinate with internal teams (Accounting, Taxation, Secretarial) to ensure smooth client servicing
• Maintain accurate records of communications and follow-ups
• Contribute by proposing improvements that boost productivity and efficiency

If you’re someone who knows how to get things done and bring value to the company — we’d love to meet you!

Requirements:

• Strong in follow-up and communication
• Able to prioritise company interests and act in the company’s best interest
• Able to plan and prioritise tasks effectively
• Good knowledge of accounting will be an advantage
• Well-written, spoken, and understands English
• Good negotiation and problem-solving skills
• Flexible and able to work independently in a fast-paced environment
• Shows initiative and eagerness to learn
• A good team player who is mature and responsible

Questions for Applicants:

• What’s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years’ experience do you have as a Service Support Executive?
• Do you have customer service experience?
• How would you rate your English language skills?
• How much notice are you required to give your current employer?
• Have you worked in a call centre before?
• Which of the following languages are you fluent in?