Customer Service Receptionist

Laundry Société; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Sebuah perusahaan laundry premium di Tumbak Bayuh, Bali, sedang mencari Customer Service Receptionist. Posisi ini menawarkan kesempatan untuk berkembang dalam pelayanan pelanggan dengan komunikasi internasional, serta belajar tentang manajemen pesanan. Diperlukan pengalaman 2-3 tahun dan kemampuan berbicara bahasa Inggris. Lingkungan kerja yang profesional dan dukungan untuk pertumbuhan karir disediakan.

Benefits

Uang makan harian

Lingkungan kerja yang bersih dan terorganisir

Bonus berdasarkan kinerja

Qualifications

• 2-3 tahun pengalaman kerja yang relevan.
• Kemampuan komunikasi bahasa Inggris yang baik.
• Mampu bekerja dalam jadwal shift dan akhir pekan.

Responsibilities

• Mengelola komunikasi dan kebutuhan pelanggan.
• Menjaga standar pelayanan yang tinggi.
• Bekerja sama dengan tim untuk operasional efisien.

Skills

Keterampilan komunikasi bahasa Inggris yang baik

Sikap ramah dan pelayanan

Kemampuan memecahkan masalah

Job description

Laundry Société sedang membuka lowongan untuk posisi Penuh waktu Customer Service Receptionist di Tumbak Bayuh, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

Persyaratan untuk peran ini:

• Mencari kandidat untuk bekerja pada:
  • Senin siang
  • Selasa siang
  • Kamis siang
  • Jumat siang
  • Sabtu siang
  • Minggu siang
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Gaji yang diinginkan: Rp3,000,000 - Rp4,000,000 per bulan

At Laundry Société, customer service is not just about taking orders. It is about communication, precision, and representing a premium laundry experience.

We are building a team of professionals who want to learn, grow, and develop a long-term career, not just a temporary job.

What You Will Learn & Develop

• Professional customer communication in English and Indonesian
• Service excellence standards for premium laundry operations
• Fabric knowledge & garment handling (materials, care instructions, special treatments)
• Problem-solving & complaint handling with structured SOPs
• Order management & operational coordination between the front desk and production
• Work discipline & responsibility in a service-based business

Career Path & Growth Opportunities

This position is designed for long-term development:

• Customer Service Representative (Entry Level)
• Senior Customer Service – handling VIP customers & complex cases
• Customer Service Supervisor – overseeing daily operations and service quality
• Operations / Store Management Track (for top performers)

Promotion is based on performance, reliability, communication skills, and attitude, not seniority alone.

Work Facilities & Benefits

We provide a professional environment that supports focus and growth:

• Air-conditioned, clean, and organized workspace
• Free Wi-Fi access
• Daily meal allowance provided
• Company uniform provided
• Structured working hours with clear schedules
• No excessive overtime culture
• Performance-based bonuses
• Strategic location in Tumbak Bayuh – easy access by public transport or private vehicle
• Professional, respectful, and supportive team culture

(Please note: on-site accommodation is not provided — commuting system applies.)

Job Requirements

We are selective in maintaining our service standard:

• Good to strong English communication skills (spoken English is mandatory)
• Confident speaking with international customers
• Polite, well-mannered, and service-oriented attitude
• Honest, disciplined, and responsible
• Able to work shifts, rotations, and weekends
• Willing to commit long-term and grow with the company

Formal education level is not the main focus — communication ability, mindset, and reliability matter more.