Customer Service Officer

PT Netciti Persada; Tangerang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading communication service provider based in Tangerang is looking for a Customer Service Representative. Responsibilities include connecting with customers via phone, email, and WhatsApp, providing services for walk-in customers, and handling complaints effectively. Candidates should possess at least a diploma, good communication skills, and a basic understanding of telecommunication technology. This role offers a chance to contribute to a high-quality customer service experience in a growing company.

Qualifications

• At least 6 months or 1 year of related working experience.
• Preferred: less than 1 year experience specialized in Customer Service, Call Center or equivalent.

Responsibilities

• Connect directly with customers via telephone, email and WhatsApp.
• Provide customer service for Walk-in Customers.
• Handle customer complaints properly and correctly.
• Help offer and explain products and services to customers.
• Assist in organizing customer administration by system.

Skills

Good communication skills

Proficiency in English

Knowledge of telecommunication technology

Education

Minimum Diploma

Job description

Requirements

• Minimum Diploma
• At least 6 months or 1 year of related working experience
• Preferred: less than 1 year experience specialized in Customer Service, Call Center or equivalent
• Good communication skills, smiling voice, proficiency in English is a plus
• Knowledge of telecommunication technology
• Placement: Alam Sutera, Tangerang

Job Description

• Connect directly with customers via telephone, email and WhatsApp
• Provide customer service for Walk‑in Customers
• Serve and handle customer needs related to products and services offered or used by customer Address
• Handle customer complaints properly and correctly
• Help offer and explain products and services to customers
• Assist in organizing customer administration by system
• CRM and Customer Data Management (Data quality)

Which of the following types of qualifications do you have?

What's your expected monthly basic salary?

Do you have customer service experience?

How many years' experience do you have as a customer service representative?

Have you worked in a call centre before?

Which of the following languages are you fluent in?

PT Netciti Persada is the new Community Service Providers to provide high quality, affordable communication services to residential and business community. Netciti uses FTTH (Fiber to the Home) technology by deploying its fibre optic infrastructure in the community to ensure high bandwidth and high performance network. Netciti provides Triple Play Services consisting of converged voice, video, data services and combines that with mobility to ensure complete communication services to the community. Netciti provides direct local support to its subscribers right here in the community so we can provide fast and reliable support to ensure low downtime and high enjoyment.

West Cikarang, West Java, ID