Customer Service Import

PT Global Yimi Cargo (J&T Cargo); Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A logistics and shipping company in Jakarta is seeking an Imports Customer Service Officer. Responsibilities include coordinating import processes, liaising with customs authorities, and monitoring shipments. Candidates should have a Diploma in Logistics and 2-3 years of experience in customs clearance. Strong communication skills in English and Indonesian are required, with a focus on attention to detail and problem-solving.

Qualifications

• Minimum 2-3 years of experience in an import or customs clearance role.
• Strong understanding of import regulations, customs procedures, and documentation requirements.
• Proficient in using relevant software and systems for tracking shipments.

Responsibilities

• Coordinating import customer service and customs declarations.
• Liaising with customs authorities and freight forwarders.
• Monitoring shipment status and providing updates to clients.

Skills

Communication skills

Attention to detail

Problem-solving skills

Fluency in English

Fluency in Indonesian

Education

Minimum Diploma Degree in Logistics

Tools

Logistics tracking software

Job description

Responsibilities

• Coordinating and processing import customer service, including communication customs declarations, invoices, and shipping manifests
• Liaising with customs authorities, freight forwarders, and other stakeholders to ensure timely clearance of goods
• Monitoring shipment status and providing updates to internal and external clients
• Identifying and resolving any issues or discrepancies that arise during the import process
• Maintaining accurate records and data related to the company's import activities
• Supporting the implementation of new processes and procedures to improve the efficiency of the company's logistics operations

Job Requirements

• Minimum Diploma Degree in Logistics, Suply Chain Management, Transportation Management or any major
• Minimum 2-3 years of experience in an import or customs clearance role, preferably within the manufacturing, transport or logistics industry (fresh graduates are welcome to apply)
• Strong understanding of import regulations, customs procedures, and documentation requirements
• Excellent communication and interpersonal skills
• Proficient in using relevant software and systems for tracking shipments and managing logistics data
• Attention to detail and problem-solving skills
• Fluency in English and Indonesian, both written and verbal
• Available to join immediately (ASAP).

How many years' experience do you have as an Imports Customer Service Officer?