Customer Service Executive - Burmese Speaker

IGT Solutions; Daerah Istimewa Yogyakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A customer service company in Indonesia is looking for a representative to handle booking inquiries and provide exceptional customer service. The ideal candidate must be fluent in Burmese and possess excellent multi-tasking skills. Experience in a contact center is preferred. The role requires working in 24-hour shifts and maintaining positive customer interactions.

Qualifications

• Must be fluent in Burmese.
• Minimum 6 months of customer service experience in contact center is an advantage.

Responsibilities

• Handle pre and post-online booking inquiries.
• Exceed customer expectations in service.
• Work within a team to meet KPIs.
• Maintain a positive attitude toward customers.
• Communicate with customers and resolve complaints.
• Keep records of customer interactions.
• Provide feedback on customer service processes.
• Ensure customer satisfaction and support.

Skills

Fluent in Burmese

Multi-tasking skills

Customer-oriented attitude

Ability to work 24-hour rotational shift

Empathy and integrity

Job description

Job Description

• Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation
• To exceed customers' expectations in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Communicating with customers through various channels and acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary and providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Required Skills/Abilities

• Must be fluent in Burmese
• Excellent multi-tasking skills
• Have a customer-oriented attitude
• Able to work 24 hour rotational shift and on weekends
• Adaptable to changing priorities and able to handle situations with empathy, integrity and sincerity
• Minimum 6 months of Customer Service/Airline experience in contact center will be an advantage