Customer Service - English Speaker

PT Kreatifitas Sinergisme Teknoindo (KST); Daerah Istimewa Yogyakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A dynamic market research company in Yogyakarta is seeking a Customer Service professional to manage mystery shoppers and ensure smooth operations. Candidates should possess a Diploma or Bachelor's degree, exhibit strong communication skills, and have a keen attention to detail. Fresh graduates are welcome to apply. Join our exciting team and thrive in a fast-paced environment!

Qualifications

• Good command of the English language.
• Willing to work in day or night shift.
• Strong attention to detail and an analytical mindset.
• Experience in the logistics industry is highly desirable.
• Fresh graduates / entry level applicants encouraged to apply.

Responsibilities

• Quality check online reports & surveys according to service standards.
• Contact registered shoppers / auditors to allocate evaluations & surveys.
• Respond to shopper / auditor email enquiries.
• Assist in assigning shoppers / auditors.

Skills

Attention to detail

Analytical mindset

Excellent communication skills

Ability to work independently

Education

Diploma or Bachelor's Degree in any field

Job description

Overview

Passionate about communication, detail-oriented, and fluent in English?

If so, we want YOU to join our team!

As a Customer Service, you will play a key role in managing mystery shoppers for our global market research company client. This isn’t your typical call center role—you’ll be responsible for assigning mystery shoppers, collecting and labelling survey data (quality check), and ensuring smooth operations via phone and email. If you love interacting with people and keeping things organized, this role is perfect for you!

Ready to take on the challenge? Apply now and be part of an exciting, fast-paced environment!

Job Description

• Quality check online reports & surveys according to set service standards
• Contact registered shoppers / auditors in the Americas / Europe region to allocate evaluations & surveys
• Respond to shopper / auditor email enquiries
• Assist in assigning shoppers / auditors in Americas / Europe region

Qualifications

• Candidate must possess Diploma, Bachelor’s Degree, Professional Degree in any field
• Good command of the English language
• Willing to work in day or night shift
• Preferably domiciled in Yogyakarta
• Strong attention to detail and an analytical mindset
• Experience in the logistics industry is highly desirable
• Fresh graduates / entry level applicants are encouraged to apply
• Excellent written and verbal communication skills
• Ability to work independently and meet deadlines in a fast-paced environment

Point Plus If You Have

• Experience in Customer Service
• Ability to speak one or more European languages (e.g., German, Spanish, Italian, Polish, etc.)