Customer Service Engineer

WireHire; Jakarta Utara; Hybrid; IDR 200.000.000 - 300.000.000; Full time

Job summary

A technology services provider in Jakarta Utara is looking for a candidate with a diploma or higher in Mechanical, IT, Automation, or Electrical Engineering. The role involves assisting with product manuals, performing installations of vision inspection systems, and providing customer support. Proficiency in both Chinese and English, along with strong communication skills, is essential. Frequent travel across the country and potentially internationally is required.

Qualifications

• At least 1 year of hands-on experience in a technical services role.
• Ability to interpret and produce basic technical drawings.
• Strong academic foundation in relevant fields.

Responsibilities

• Assist in product manuals and support materials development.
• Perform installation and training for vision inspection systems.
• Conduct pre-sales assessments and post-sales support.
• Execute machine maintenance and troubleshoot issues.
• Travel for customer needs and uphold service standards.
• Stay updated with machine vision and fiber optics technologies.

Skills

Communication skills

Mechanical concepts

Electrical concepts

Basic AutoCAD

Teamwork

Self-motivation

Software proficiency (Microsoft Office, WPS)

Fluent in Chinese

Fluent in English

Education

Diploma or higher in Mechanical, IT, Automation, or Electrical Engineering

Job description

• Possess at least 1 year of hands-on experience in a comparable technical services role, with additional value placed on familiarity with inspection equipment suppliers or printing machinery, offering a bonus advantage.
• Hold a Diploma degree or higher education qualification, ideally in Mechanical, IT, Automation, or Electrical Engineering, demonstrating a strong academic foundation in relevant fields.
• Exhibit excellent communication abilities, coupled with a diligent work ethic, self-driven initiative, and a collaborative team-oriented approach to tasks.
• Proficient in mechanical and electrical concepts, capable of interpreting and producing basic technical drawings, ensuring clear understanding and effective communication in project implementations.
• Skilled in utilizing office software such as Microsoft Office and WPS, along with a basic understanding of AutoCAD for drafting and design purposes, facilitating streamlined documentation and project management processes.
• Proficient in both spoken Chinese and English.

Responsibilities:

• Assist in the development and improvement of product manuals and support materials.
• Perform installation, commissioning, and training for vision inspection systems, ensuring seamless integration and optimal performance for clients.
• Regularly visit customers for pre-sales assessments and post-sales support, fostering trust and loyalty through attentive service and problem-solving.
• Execute machine maintenance tasks and troubleshoot technical issues promptly, guaranteeing minimal downtime and maximum operational efficiency.
• Travel extensively nationwide and occasionally internationally to fulfill customer needs and uphold company standards of service excellence.
• Stay updated with the latest developments in machine vision and fiber optics technologies.