Customer Service Agent (Social Media Admin)

PT Eigerindo Multi Produk Industri; Kota Bandung; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading outdoor lifestyle company is seeking a Customer Service Agent to manage inquiries via chat, email, and phone. Responsibilities include assisting with orders, resolving customer complaints with empathy, and collaborating with teams to enhance customer satisfaction. Ideal candidates should have a Bachelor's degree, experience in retail or e-commerce, and excellent communication skills. Join us to be part of a dedicated team in a fast-paced environment with a passion for quality outdoor products.

Qualifications

• Proven experience in customer service, preferably in retail or e-commerce.
• Ability to think on your feet and handle customer complaints avec empathy.
• Passion for fashion and understanding of EIGER’s products.

Responsibilities

• Respond to customer inquiries via online chat, email, and phone.
• Handle customer complaints and strive to resolve problems promptly.
• Assist customers with placing orders and tracking shipments.
• Gather and relay customer feedback to improve products.

Skills

Excellent verbal and written communication skills

Strong problem-solving skills

Empathy

Ability to multitask

Proficiency in customer service software

Education

Bachelor’s degree from any major

Tools

Microsoft Office Suite

Job description

Customer Service Agent (Social Media Admin)

Customer Assistance: Respond to customer inquiries via online chat, email, and phone calls in a timely and professional manner. Provide accurate information about products, services, and order statuses.

Issue Resolution: Handle customer complaints and issues with empathy and efficiency. Strive to resolve problems on the first contact and ensure customer satisfaction.

Product Knowledge: Maintain a thorough understanding of EIGER’s products and services. Stay up-to-date with new arrivals, promotions, and company policies to provide accurate information to customers.

Order Management: Assist customers with placing orders, tracking shipments, and processing returns or exchanges. Ensure that all orders are processed accurately and promptly.

Customer Feedback: Gather and relay customer feedback to relevant departments to help improve our products, services, and overall customer experience.

Sales Support: Identify opportunities to upsell or cross-sell products based on customer needs and preferences. Contribute to achieving sales targets through excellent service.

Documentation: Keep detailed records of customer interactions, transactions, comments, and complaints. Ensure that all information is accurately entered into the customer service database.

Team Collaboration: Work closely with other customer service agents and departments to ensure a cohesive and efficient customer service experience.

What you will Need to Succeed :

Bachelor’s degree from all Major.

Proven experience in customer service, preferably in retail or e-commerce.

Excellent verbal and written communication skills.

Strong problem-solving skills and the ability to think on your feet.

Empathy, patience, and a positive attitude when dealing with customers.

Ability to multitask and manage time effectively in a fast-paced environment.

Proficiency in using customer service software, online chat tools, and Microsoft Office Suite.

Passion for fashion and a keen interest in EIGER’s products and brand.

Work from Office in PT Eigerindo MPIHead Office

Equal Opportunity Employer :

At EIGER, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file.

Visit Us :

Retail & Consumer Products 1,001-5,000 employees

Founded in 1979 in Bandung, Indonesia, Eiger has grown from a small brand with two sewing machines to the leader of the Outdoor& Lifestyle industry in Indonesia. Through PT. Eigerindo Multi Produk Industry, Eiger continues to lead Tropical Adventure in innovation through mountaineering, riding, and lifestyle products. Revered for its quality and commitment to products that push the boundaries of exploration, Eiger is setting its sights on new global markets and looking to expand with people who are up to the challenge.

West Java, ID