Customer Service

Bank Shinhan Indonesia; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A reputable banking institution in Jakarta is seeking a Customer Service Representative to provide excellent service to its clients. Responsibilities include offering information about banking products and resolving customer complaints. Candidates should have at least a Diploma (D3) in any field and possess 1-2 years of experience in a similar role, along with proficiency in MS Office and fluent English. Knowledge of Korean is a plus.

Qualifications

• 1-2 years experience as a Customer Service in Banking Industry.
• Good service attitude and good communication skills.
• MS Office literacy mandatory.
• Fluency in English required.
• Korean language proficiency is an advantage.

Responsibilities

• Provide best service for customers based on service excellence standard.
• Provide information on bank products to customers and non-customers.
• Accommodate and manage customer complaints.

Skills

Customer service attitude

Communication skills

MS Office literacy

Fluent in English

Korean language proficiency

Education

Minimum Diploma (D3) in any major

Job description

Responsibilities

• Provide best service for customers, based on service excellent standard
• Provide information to customers and non-customers regarding bank products
• Accommodate and manage customers complaint

Requirements

• Minimum Diploma (D3) education, in any major
• Have 1-2 years experience as a Customer Service in Banking Industry
• Good service attitude and good communication skills
• MS Office literacy
• Fluent in English
• Have Korean Language proficiency is an advantage
• Placement: Jakarta Selatan