Customer Sales & Solutions Specialist

PT Sandvik Indonesia; Jakarta Utara; On-site; IDR 499.666.000 - 666.223.000; Full time

Job summary

A global industrial company is seeking a Customer Sales Support Representative in Jakarta, Indonesia. The role involves ensuring customer satisfaction through effective communication and sales acumen. Responsibilities include processing sales orders, responding to inquiries, and managing customer relationships. The ideal candidate should have a Bachelor's degree in Engineering or Business Administration and over 2 years of relevant experience in sales or customer service, particularly in the mining or construction industry.

Qualifications

• More than 2 years of experience in sales, customer service, or technical support roles within the mining or construction industry.
• Intermediate English proficiency.
• Willingness to travel as needed.

Responsibilities

• Act as first point of contact for customers from enquiry to order.
• Work closely with the sales team to achieve sales objectives.
• Provide timely responses to customer inquiries by telephone and/or email.
• Handle customer telephone queries and direct problems toward a solution.
• Monitor customer and supplier orders to ensure accurate dispatch.
• Request quotations from external suppliers and manage the project.
• Proactively follow up with customers via calls and emails.

Skills

Excellent communication

Negotiation skills

Interpersonal skills

Ability to work independently

Prioritisation skills

Education

Bachelor's degree in Engineering or Business Administration

Tools

Microsoft Office Suite

Job description

A global industrial company is seeking a Customer Sales Support Representative in Jakarta, Indonesia. The role involves ensuring customer satisfaction through effective communication and sales acumen. Responsibilities include processing sales orders, responding to inquiries, and managing customer relationships. The ideal candidate should have a Bachelor's degree in Engineering or Business Administration and over 2 years of relevant experience in sales or customer service, particularly in the mining or construction industry.