Customer Relationship Manager

PT Apex Nusantara Indo; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading agriculture company in Jakarta Selatan is seeking an experienced Customer Relationship Manager to enhance client satisfaction and loyalty. Responsibilities include managing customer inquiries, implementing effective customer engagement strategies, and overseeing rebate programs with cross-functional teams. Candidates should hold a Bachelor's degree in Business Administration or a related field with 5+ years of relevant experience. Strong communication, organizational, and problem-solving skills are essential. This role involves regular collaboration with internal teams to align strategies and improve the customer experience.

Qualifications

• 5+ years of experience in order management, billing, or customer service.
• Strong organizational skills and attention to detail.
• Proficient in ERP systems and billing software.

Responsibilities

• Build and maintain strong relationships with key clients.
• Serve as the primary contact for customer inquiries and complaints.
• Design, implement, and manage rebate schemes.

Skills

Order management

Customer service

Sales

Communication

Problem-solving

Organizational skills

Education

Bachelor's degree in Business Administration, Finance, or related field

Tools

ERP systems

Order/billing software

Job description

About the job Customer Relationship Manager

Requirements;

• Bachelors degree in Business Administration, Finance, or a related field.
• Proven experience (typically 5+ years) in order management, billing, or customer service, ideally within the Agriculture Industry.
• Strong organizational skills and attention to detail in managing order and billing accuracy.
• Proficiency in ERP systems and order/billing software.
• Effective communication skills for interacting with customers and cross-functional teams.
• Problem-solving abilities to quickly address and resolve order or billing discrepancies.
• Sales, Marketing, Supply Chain, Demand Planning, Finance
• Build and maintain strong relationships with key clients to enhance satisfaction and loyalty.
• Serve as the primary contact for addressing customer inquiries, complaints, and feedback.
• Conduct regular meetings or touchpoints to ensure alignment with client needs and expectations.
• Design, implement, and manage rebate schemes in collaboration with sales and finance teams.
• Ensure accurate calculation, processing, and tracking of rebates in line with agreements.
• Monitor the performance and effectiveness of rebate programs, suggesting improvements as needed.
• Coordinate with internal teams (sales, marketing, finance, and operations) to align customer and rebate strategies.
• Communicate customer feedback and rebate-related insights to relevant stakeholders.
• Prepare and present reports on customer engagement, rebate performance, and financial outcomes.
• Ensure all rebate programs comply with company policies and regulatory requirements.
• Maintain accurate records of rebate agreements and transactions.
• Streamline rebate processes to improve efficiency and minimize errors.
• Identify opportunities to enhance customer experience through value-added rebate offerings.
• Answering customer queries and dealing with complaints.
• Implementing strategies to test the various forms of marketing developed by your team.
• Liaising with other departments to create a CRM strategy that works across the board.
• Accounts Receivable Management
• Regular follow up for collections.
• Any other responsibilities assigned by the respective manager