Customer Relations Officer

NEXA; Kota Semarang; On-site; IDR 200.000.000 - 300.000.000; Full time

Job description

Responsibilities

• Documenting processes and logging technical issues, as well as customer compliments and complaints
• Identifying customer needs and taking proactive steps to maintain positive experiences and up selling.
• Tracking customer experiences across online and offline channels, devices, and touchpoints.
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.

Requirements

• Strong analytical and planning skills
• Excellent communication and presentation abilities
• Exceptional interpersonal skills with a client-focused mindset
• Able to build and maintain positive, long-term relationships with customers
• Skilled in identifying customer needs and resolving issues effectively