Customer Relations Executive (Corporate Secretarial Services)

PT Emerhub Consulting Indonesia; Kuta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A consulting firm in Bali is seeking a Customer Relations Executive to assist in corporate secretarial documentation and manage client relationships. Candidates should have a Bachelor's degree and at least 1 year of relevant experience. The role offers opportunities to work with international clients and develop professional skills within a growing team.

Benefits

Competitive salary with performance-based incentives

Career path into senior consulting or operations roles

Work with international clients from 50+ countries

Qualifications

• At least 1 year experience in Government Relations / CRM / General Affairs / Customer Relations / Business Development.
• Strong understanding of Indonesian corporate regulations and company law.

Responsibilities

• Assist in preparation, submission, and monitoring of corpsec documents.
• Act as the main liaison for corporate clients.
• Develop process improvements to enhance client experience.

Skills

Client oriented

Detail oriented

Strong organizational skills

Strong multitasking abilities

Understanding of Indonesian corporate regulations

Education

Bachelor's Degree in Law / Public Policy / Business Administration / International Relations

Job description

Overview

Customer Relations Executive (Corporate Secretarial Services) – Assist in preparation, submission, and monitoring of corpsec documents, including company establishment, amendments and stay permit application. Provide guidance to clients regarding regulatory requirements and procedural steps in line with Indonesian laws, BKPM, Ministry of Law and Human Rights, Ministry of Manpower and other relevant authorities. Act as the main liaison for corporate clients, ensuring clear communication and professional relationship management. Assist in developing process improvements to enhance client experience and operational efficiency. Coordinate with internal legal, tax, and HR teams to ensure support for client companies.

KPIs

• Manage, Maintain and Deliver Client Projects (minimum 30 Projects)
• Develop and maintain effective communication with clients
• Identify opportunities for service expansion and upselling
• Obtain the best client ratings on a weekly basis for feedback (Target: NPS Project score for each project minimum 9 / Google Review equal to 5 star)
• Information Exchange regarding Updated SOPs for Relevant Projects

What We’re Looking For

• Bachelor's Degree in (Law / Public Policy / Law / Business Administration / International Relations) from a reputable university.
• At least 1 year experience in (Government Relations / CRM / General Affairs / Customer Relations / Business Development).
• Client and detail-oriented, with strong organizational and multitasking abilities.
• Strong understanding of Indonesian corporate regulations and company law.

Why Join Emerhub?

• Work with international clients from 50+ countries
• Be part of a regional team operating across Southeast Asia
• Use structured SOPs, automation tools, and shared knowledge base
• Career path into senior consulting, account management, or operations roles
• Competitive salary with performance-based incentives

About Emerhub

Emerhub was founded in Jakarta in 2011. Since then we have been providing complete solutions for investors around the world to enter and thrive in Southeast Asia. Our mission is to lower entry barriers in the emerging markets. We believe to do so, we contribute to creating a better, more accessible world. Our Jakarta office is expanding and we need you to join our team!