Customer Expert

TP; Provinsi Bali; On-site; IDR 405.063.000 - 607.595.000; Full time

Job summary

A company in the customer service sector is seeking a Customer Expert (Malay Speaker) in Bali. This role involves supporting Malay-speaking customers, resolving inquiries, and delivering excellent customer service. Candidates must have native Malay proficiency and strong English communication skills. Previous experience in customer service is valuable. Join a supportive and multicultural team with opportunities for training and career development in an international environment.

Benefits

Competitive salary package

International work exposure

Supportive and multicultural team

Training and career development opportunities

Qualifications

• Native or fluent level of Malay (spoken & written).
• Intermediate English skills are acceptable for this role.
• Experience in Customer Service & Contact Center will be highly valued.

Responsibilities

• Support Malay-speaking customers and provide guidance.
• Resolve inquiries and deliver excellent customer service.
• Work closely with international teams.

Skills

Malay language proficiency

English language skills

Customer service experience

Education

Diploma or Bachelor’s degree

Job description

Job Description:

We are looking for a Customer Expert (Malay Speaker) to join our growing team in Bali! If you have strong communication skills in Bahasa Malay, excellent English proficiency, and a passion for helping customers, we want to hear from you. In this role, you will support Malay‑speaking customers, provide guidance, resolve inquiries, and deliver excellent customer service while working closely with international teams.

Requirements

• Native or fluent level of Malay (spoken & written).
• Intermediate English skills are acceptable for this role
• Experience studying or working in a Malay speaking environment, or experience communicating with Malay customers/communities, is a plus!
• Education: minimum Diploma or Bachelor’s degree.
• Experience in Customer Service & Contact Center will be highly valued!

Benefits

• Competitive salary package
• International work exposure
• Supportive and multicultural team
• Training and career development opportunities

Onboarding Date: March 2026