Customer Experience Specialist

Cargill; Pandaan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global agribusiness firm is seeking a Customer Experience Specialist in Pandaan, Indonesia. This role involves administering customer-facing order management activities, processing orders, and ensuring transparency and communication with customers. The ideal candidate should possess a bachelor's degree and good communication skills, with 2-3 years of relevant experience preferred. Competitive salary and benefits are offered in a fast-paced international environment.

Benefits

Competitive salary

Outstanding career development opportunities

Stimulating international environment

Qualifications

• Good communication skills and ability to collaborate across functions.
• Professional working proficiency in English required.
• 2-3 years of relevant experience preferred.

Responsibilities

• Process straightforward customer orders across platforms.
• Handle low complexity change requests according to policies.
• Inform customers about order status and invoice details.
• Ensure documentation requests and final shipping confirmations.
• Escalate undocumented issues to higher level staff as needed.
• Identify risks and opportunities to enhance order management.
• Resolve basic issues under supervision and escalate complex ones.

Skills

Communication

Cross-functional collaboration

Basic SAP knowledge

Service Cloud familiarity

Education

Bachelor's degree in a related field

Job description

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well.

This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.

Job Purpose and Impact

The Customer Experience Specialist will administer routine customer facing order management activities. In this role, you will use your basic understanding of customer service practices and procedures to help execute well established customer service activities for basic and middle service level customers. You will contribute to an increased level of transparency, communication and responsiveness with our customers.

Responsibilities

• Receive and process straightforward customer orders across multiple platforms following standard procedures.
• Receive and process low complexity change requests following defined policies and procedures.
• Explain basic information and inform customers about order status, invoices, contract balances and other information needed to complete an order.
• Ensure required standard document requests and some ad hoc requests of higher complexity from customers and confirm final shipping and quality documentation and specifications to customer.
• Escalate undocumented issues that are not commonly defined or known to higher level staff.
• Proactively identify risks and opportunities to improve the order management processes.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Qualifications

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience
• Good communication and able to cross-functional collaboration
• Professional working proficiency in English

Preferred Qualifications

• Have 2-3 years relevant experience
• Familiar in SAP and Service Cloud would be an advantage

Our Offer

We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.

Interested? Then make sure to send us your CV and cover letter in English today:

Follow us on LinkedIn: https://www.linkedin.com/company/cargill

Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity/

Protect yourself against recruitment fraud. Cargill will not ask for money, processing fees, or bank information as a pre-condition of employment. We are aware that unauthorized individuals may have posed as Cargill recruiters, made contact about job opportunities, and extended job offers via text message, instant message or chat rooms. To ensure a job posting is legitimate, it must be listed on the Cargill.com/Careers website.