Customer Care Staff

PT ROCKSTAR SPORTS SCHOOL; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A customer service company in Jakarta Utara is seeking candidates for a Customer Care position. The role involves managing customer calls, responding to emails, and ensuring customer satisfaction. Ideal candidates are fluent in Bahasa Indonesia and English and have at least 1 year of experience in inbound customer service. Strong communication skills and teamwork capability are essential.

Qualifications

• Fluent in Bahasa Indonesia and English.
• At least 1 year of experience in inbound Customer Care Service.
• Ability to work in a team.

Responsibilities

• Manage large volumes of outgoing and incoming calls.
• Respond to customer emails.
• Handle customer complaints and provide solutions.
• Maintain a positive attitude toward customers.
• Keep records of customer interactions.

Skills

Phone contact handling

Active listening

Customer-oriented

Analytical thinking

Computer skills (MS Excel)

Education

S1 degree / D3 in any field

Job description

Qualifications

• The candidate must possess at least an S1 degree / D3 in any field.
• Required languages: Bahasa Indonesia and English.
• Strong phone contact handling skills and active listening.
• Customer-oriented with the ability to adapt and respond to different types of characters.
• Analytical and logical thought process with meticulous attention to detail.
• High standard of personal integrity, discretion, and tact, maintaining confidentiality.
• Ability to work as part of a team.
• Expertise in computer skills (proficiency in Ms. Excel).
• At least 1 year of working experience in a related field is required for this position.
• Willingness to be placed in any RockStar Academy location.
• Must have experience in inbound Customer Care Service.

Job Description

• Manage large volumes of outgoing and incoming phone calls.
• Respond to incoming customer emails.
• Conduct various customer surveys.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Collect prompt and accurate feedback from customers.
• Maintain solid customer relationships by handling questions and concerns with speed and professionalism.
• Follow communication procedures, guidelines, and policies.
• Send daily and monthly reports to the direct superior.