Contract Customer Service Associate: Fast, Impactful Support

PT. ALIA KREASI MANDIRI INTERNASIONAL; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A customer service company is looking for a Customer Service Associate in Jakarta Selatan for a 2-month contract. The role involves handling customer inquiries and complaints effectively, assisting with order issues, and maintaining high customer satisfaction standards. Candidates should possess a Bachelor's Degree with a minimum GPA of 3.00 and have experience in customer service, preferably in retail or e-commerce. Familiarity with tools like Zendesk is advantageous. This position requires strong communication skills and the ability to work in shifts.

Qualifications

• Minimum GPA of 3.00 is required.
• Previous customer service experience is a plus.
• Familiarity with customer service principles and practices.

Responsibilities

• Handle customer inquiries and complaints with timely resolutions.
• Assist customers with order-related issues.
• Monitor and maintain store performance and customer satisfaction.

Skills

Strong communication skills

Problem-solving skills

Customer-oriented mindset

Education

Bachelor’s Degree in any major

Tools

Zendesk

Job description

A customer service company is looking for a Customer Service Associate in Jakarta Selatan for a 2-month contract. The role involves handling customer inquiries and complaints effectively, assisting with order issues, and maintaining high customer satisfaction standards. Candidates should possess a Bachelor's Degree with a minimum GPA of 3.00 and have experience in customer service, preferably in retail or e-commerce. Familiarity with tools like Zendesk is advantageous. This position requires strong communication skills and the ability to work in shifts.