Conrad Bali - Assistant Manager Guest Activity

Hilton Worldwide, Inc.; Indonesia; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading global hospitality company seeks an Assistant Manager for Guest Activity at Conrad Bali. This role involves planning and supervising engaging guest activities to enhance overall guest satisfaction. Candidates should have a diploma or degree in Hospitality, 2 years of relevant experience, and strong interpersonal skills. The successful applicant will work closely with various departments to deliver exceptional experiences. The position promises a dynamic work environment focused on excellence in guest services.

Qualifications

• Minimum 2 years of experience in guest recreation or activities.
• 1 year in a supervisory or leadership role.
• Fluency in English; additional languages are a plus.

Responsibilities

• Assist in planning and execution of guest activities.
• Supervise Guest Activity team to ensure quality delivery.
• Interact with guests to ensure a personalized experience.

Skills

Interpersonal skills

Communication skills

Creativity

Problem-solving

Education

Diploma or Bachelor’s degree in Hospitality or Tourism

Tools

Hotel administration systems

Job description

Job Description - Conrad Bali - Assistant Manager Guest Activity (HOT0BR5V)

Job Description

Job Number

Conrad Bali - Assistant Manager Guest Activity (HOT0BR5V)

Work Locations

Conrad Bali Jl. Pratama 168, Link Br. Terora, Kel. Benoa, Kec. Kuta Selatan Tanjung Benoa Bali 80363

A Assistant Manager – Guest Activity is responsible for To assist the Guest Activity Manager in planning, coordinating, and executing a variety of engaging, upscale, and memorable guest activities in line with 5‑star hotel standards. The role aims to enhance the overall guest experience and satisfaction through innovative, safe, and professionally delivered recreational programs.

What will I be doing?

• Assist in the planning, organization, and execution of daily, weekly, and seasonal guest activities.
• Supervise the Guest Activity team to ensure programs are delivered according to hotel standards and guest expectations.
• Interact with guests professionally and warmly, ensuring a personalized experience during all activities.
• Coordinate with other departments (F&B, Housekeeping, Front Office, Security) to support seamless execution of events and activities.
• Ensure guest safety and comfort during all organized programs.
• Respond promptly and professionally to guest feedback and work on continuous improvement.
• Support the training, motivation, and development of activity team members.
• Maintain and monitor all activity equipment to ensure safety, cleanliness, and readiness for use.
• Assist in promoting events and activities through in-house channels (e.g., hotel app, flyers, TV screens).
• Prepare regular reports (daily/weekly) on participation rates, guest feedback, and program performance.

What are we looking for?

• Minimum Diploma or Bachelor’s degree in Hospitality, Tourism, or a related field.
• At least 2 years of experience in guest recreation or activities, with 1 year in a supervisory or leadership role.
• Excellent interpersonal and communication skills.
• Fluent in English (both written and spoken); additional languages are a plus.
• Creative, proactive, and passionate about delivering exceptional guest experiences.
• Basic knowledge of safety protocols; First Aid or CPR certification is an advantage.
• Able to use computers and hotel administration systems.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!