Clinic Manager

PT Satu Dental Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading dental clinic in Jakarta Utara seeks a Clinic Manager to oversee all operations and ensure exceptional patient care. The ideal candidate will have 4-5 years of managerial experience in healthcare settings, strong leadership skills, and a customer-centric approach. Responsibilities include managing staff, ensuring compliance, and monitoring clinic performance to maintain service standards. This role is crucial for enhancing patient satisfaction and operational efficiency.

Qualifications

• Minimum 4-5 years of experience as Clinic Manager or Branch Manager in healthcare or dental.
• Strong people management and communication skills.
• Customer-centric mindset aimed at service excellence.

Responsibilities

• Oversee daily clinic operations ensuring compliant service delivery.
• Lead and coach clinic staff to provide exceptional patient experience.
• Monitor clinic performance including revenue and patient satisfaction.

Skills

Leadership skills

Communication skills

Customer service orientation

Analytical skills

Education

Bachelor’s degree in Healthcare Management or related field

Job description

We are looking for a Clinic Manager to lead and manage the overall operations of our dental clinic, ensuring exceptional patient experience, strong business performance, and seamless coordination between medical and non-medical teams.

Key Responsibilities

• Oversee daily clinic operations to ensure smooth, efficient, and compliant service delivery
• Lead, coach, and supervise clinic staff (dentists, nurses, front office, and support teams)
• Ensure premium patient experience from registration to post-treatment follow-up
• Monitor clinic performance, including revenue, cost control, productivity, and patient satisfaction
• Implement SOPs, service standards, and quality control aligned with premium healthcare standards
• Handle patient feedback, complaints, and service recovery professionally
• Coordinate with Head Office for reporting, budgeting, promotions, and operational alignment
• Ensure compliance with healthcare regulations, licensing, and internal policies

Qualifications

• Bachelor’s degree in Healthcare Management, Business Administration, or related field
• Minimum 4-5 years of experience as Clinic Manager / Branch Manager (healthcare, dental, aesthetic, or hospital preferred)
• Strong leadership, people management, and communication skills
• Customer‑centric mindset with strong service excellence orientation
• Analytical and business‑driven, comfortable with targets and KPIs