Chief Concierge

InterContinental Hotels Group; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global hotel group is seeking a Chief Concierge for their luxury property in Bali. The successful candidate will supervise the concierge team, manage high-profile guest requests, and enhance guest experiences. Candidates should possess strong interpersonal skills and at least 1-2 years of experience in Front Office management at a luxury resort. This role offers a competitive benefits package and opportunities for career progression.

Benefits

Hotel discounts worldwide

Career progression opportunities

Qualifications

• 1-2 years of experience in Front Office management at a 5-star resort.
• Strong interpersonal and communication skills are essential.
• Commitment to exceptional customer service is required.

Responsibilities

• Supervise and mentor the concierge team.
• Handle high-profile guest requests and ensure satisfaction.
• Develop and maintain relationships with local businesses.

Skills

Interpersonal skills

Communication skills

Organizational abilities

Leadership skills

Education

High School or Vocational Certificate or equivalent

Tools

OPERA hotel booking system

Job description

Overview

IHG is one of the world’s leading hotel companies, with a promise to provide True Hospitality for Good. Making everyone feel welcome and cared for, recognized and respected, whoever and wherever they are in the world. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organization, but you can also look forward to being part of a company that will appreciate you for being you. We give you room to be yourself.

Do you see yourself as Chief Concierge at Regent Bali Canggu?

Regent is the epitome of modern luxury for the world’s most discerning travelers. Pushing the boundaries of refined living since 1971, Regent colleagues have set out once more to reimagine uplifting experiences that balance serenity and stimulation to heighten the senses. We’re seeking passionate leader who is a pre-opening leader and can combine informality and fun with professionalism and sophistication, leaders with an inclusive spirit who embrace individuality and inject positivity into their work environments.

Our colleagues are fundamental to delivering the memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio. If you understand the luxury levers that will help, bring to life a unique guest experience then we would love to hear from you.

Your day to day

• Supervise and mentor the concierge team.
• Provide training, delegate tasks, and conduct performance evaluations to ensure high standards of service and professionalism.
• Handle high-profile or complex guest requests, including special arrangements, reservations, and personalized services.
• Ensure that all guest interactions are managed with the utmost care and attention.
• Oversee daily concierge operations, including managing guest requests, coordinating with other hotel departments, and maintaining service standards.
• Address and resolve any issues or complaints related to concierge services.
• Ensure that all problems are handled promptly and effectively to maintain guest satisfaction.
• Develop and maintain relationships with local businesses, attractions, and service providers.
• Leverage these connections to offer guests exclusive deals, recommendations, and access to local experiences.
• Monitor guest feedback and concierge performance to identify areas for improvement.
• Implement best practices and service enhancements to continuously improve the guest experience.

Guest Experience

Your role is crucial in creating memorable and personalized experiences for guests. By leading the concierge team effectively and managing complex requests with professionalism, you enhance guest satisfaction and contribute significantly to the hotel's reputation.

Responsible Business

You will support our commitment to responsible business practices by ensuring efficient and ethical operations within the concierge department. This includes managing resources responsibly, promoting sustainability, and upholding company policies and values.

Financial

• Monitor the resolution of issues and expenses related to operational supplies to ensure maximum effectiveness and efficiency.
• Maintain proper inventory levels, managing cost for supplies and labor.
• Participates in the planning of departmental goals as they relate to the wider hotel strategy.

What we need from you

• Education: High School or Vocational Certificate or equivalent.
• Service years in the field: 1-2 years of experience in Front Office management at a 5-star resort, preferably with a background in luxury properties.
• Knowledge and skills: Strong interpersonal and communication skills, organizational and multitasking abilities, familiarity OPERA or hotel booking systems, leadership skills and the ability to work as part of a team, a commitment to exceptional customer service.
• Membership of Les Clef D’or is a plus.

What we offer

In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG. Most importantly, we'll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual\'s race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.

Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \'Apply\' button. Start your journey with us today.