Center Director

EF EFEKTA English for Adults; Jakarta Pusat; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading English education provider in Jakarta is seeking a Senior Management professional to oversee its center operations. This role involves leading teams to achieve sales targets, providing exceptional customer service, and ensuring a collaborative workplace culture. The ideal candidate will have extensive experience in leadership within fast-paced environments, excellent communication skills, and a passion for education. Flexible working hours including weekends are required.

Qualifications

• 7+ years of work experience with at least 3 years in a senior management position.
• Ability to handle independently overall management and work with different cultures.
• Strong sales background with a proven record of achieving targets.

Responsibilities

• Lead the Sales, Service, and Academic team to acquire new students.
• Monitor center performance through sales and satisfaction reports.
• Create a collaborative culture and ensure customer satisfaction.

Skills

Customer engagement

Sales management

Leadership

Interpersonal communication

Cross-cultural communication

Education

Degree or higher qualification

Job description

Job Description

• Embody EF core values and set a service-oriented, collaborative culture in the center through role-modeling.
• Engage with customers actively and personally and create an environment in which all staff treat our customers respectfully, like they are your first or last.
• Identify new ways to deliver the best customer services; take care of customer complaints and turn unhappy or angry customers into our advocate.
• Responsible to the achievement of Center’s revenue by leading the team through various customer acquisition channels, including referral and retention of current students.
• Monitor the center performance through verification and analysis of sales reports and student satisfaction reports; make sure center follows all EF processes, policies, and procedures.
• Lead the Sales, Service and Academic team in acquiring new students, maintaining number of students and ensure memorable learning experience throughout the study period.
• Come up with ideas and feedback in order to make improvement to the business continuously.
• Ensure a safe, clean, delightful working and learning environment for staff and students; in a nutshell, run and grow a meaningful business with sound financial results, through people and service.

Qualifications

• Hold a degree or higher qualification; overseas study or working experience is desirable.
• 7+ year work experience with at least 3 years in a senior management position in a fast-paced growth environment; have independently handled overall management and experienced work with people from different cultures.
• Have proven track record in team leadership and management, plus hiring, training, developing staff, and retaining star performers.
• Flexible working hours (between 10 AM - 9 PM) and Saturdays or Sundays due to the nature of our retail business.
• Result driven, have strong sales background, and a proven record on achieving sales and/or service targets.
• Can communicate effectively in English in a multicultural environment.
• Excellent interpersonal and communication skills.
• Passionate about and capable of running a quite independent P&L.
• Self-motivated and comfortable working under pressure while maintaining a positive spirit.
• Are flexible to work Saturdays and Sundays due to the nature of our business.