Business Performance & New Ventures Department Head

PT ISS INDONESIA (Bintaro); Tangerang Selatan; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading facility services provider in Indonesia is seeking a Business Performance & New Ventures Department Head. This role requires extensive experience in corporate strategy and management consulting, with a minimum of 15 years in relevant operations or strategy roles. The ideal candidate will manage performance improvement initiatives and ensure operational execution aligns with corporate strategy. This position offers a leadership opportunity in a dynamic and service-oriented environment.

Qualifications

• Minimum 15 years of experience in corporate strategy or consulting.
• Proven ability to lead and manage cross-functional teams.
• Experience in Facility Services or similar contract-based environments is desirable.

Responsibilities

• Design and manage strategic business performance framework.
• Align corporate strategy with operational execution through performance management.
• Define and monitor key performance indicators (KPIs).
• Conduct market scanning and competition analysis.
• Lead structured business reviews with stakeholders.

Skills

Corporate strategy development

KPI development

Data analysis

Cross-functional team management

Business acumen

Education

Bachelor's degree

Master’s degree

Job description

Business Performance & New Ventures Department Head

Min bachelor's degree in any major, Master’s degree is a plus

Minimum 15 years of experience in corporate strategy, management consulting, or business performance, with relevant experience in operations or strategy roles.

Proven experience working directly with C-level and senior stakeholders and managing cross-functional teams.

Strong business acumen across key areas such as industry trends, cost structure, sales growth, market share, cash flow, and team performance. Proven ability to lead and execute performance improvement initiatives in service-based or operationally complex environments.

Strong experience in KPI development, data analysis, and business reviews.

Exposure to Facility Services industry or other contract-based service environments is highly desirable.

Responsibilities

• Design, manage, and oversee the strategic business performance framework, leveraging ISS global scale, deep customer insight, and understanding of operational challenges.
• Ensure alignment between corporate strategy and operational execution through results-driven performance management, structured business reviews, and data-informed decision-making.
• Define, implement, and monitor key performance indicators (KPIs) to measure service quality, operational efficiency, and customer satisfaction.
• Conduct market scanning and competition analysis to identify trends, new service opportunities, and potential M&A targets.
• Analyze data across contracts to identify performance gaps and recommend corrective actions.
• Lead structured business reviews with internal and external stakeholders to ensure accountability and alignment.
• Drive continuous improvement initiatives and support the scale-up of proven concepts across different regions or service lines.
• Collaborate with C-levels managing cross-functional teams and work with senior stakeholders to ensure operational execution supports the strategic goals of both ISS and its clients.
• Manage team members to leverage competency in achieving goals.
• Oversee health, safety & environment implementation in daily work and within the work area.
• Ensure that all subordinates refrain from any involvement in bribery or corrupt practices in daily work.

Qualifications

Experience as a Head of Department, Corporate Strategy, Business Performance Adviser, Improvement Manager, or Business Strategy Manager is desirable.

Fluent in multiple languages is a plus.

Applicants should indicate years of experience in the above leadership roles.

About ISS

ISS is a world leader in Facility Services, operating in more than 70 countries. ISS Indonesia is the largest facility service company in Indonesia, serving hospitals, commercial, office, and other clients across the country.

Location: Bekasi, West Java, Indonesia