Branch Manager

Ruangguru for Business; Palembang; On-site; IDR 60.000.000 - 90.000.000; Full time

Job summary

An educational technology company located in Palembang, Indonesia, seeks a proactive leader for sales and marketing initiatives. The candidate should possess a Bachelor's Degree and ideally have 1-3 years of leadership experience in sales and marketing, particularly in educational sectors or startups. Strong communication skills in both Bahasa Indonesia and English are essential, along with a detail-oriented and customer service-oriented approach. The role involves direct oversight of branch operations, staff management, and collaboration with product and sales teams.

Qualifications

• 1-3 years leadership experience in Sales & Marketing/Business Development/Business Operations.
• Good knowledge in K-12 Education is a plus.
• Experience in educational or start-up companies is an advantage.

Responsibilities

• Direct all sales and marketing initiatives in branch.
• Assess local market conditions and identify sales opportunities.
• Manage branch staff including teachers and admin.
• Coordinate and oversee the academic process and customer experience.
• Collaborate with Product Team for application-related matters.

Skills

Leadership

Communication in Bahasa Indonesia

Communication in English

Customer service orientation

Detail-oriented

People management

Education

Bachelor’s Degree from any major in any reputable university

Job description

Ruangguru is a tech-enabled education company that provides a one-stop learning experience for students to have better access to quality content and service. Ruangguru has allowed students to access better quality educational content in the form of learning videos, question banks, test-prep materials, and study notes. Ruangguru platform has been proven to not only help families reduce the cost for education, but also elevate student outcomes.

Job Descriptions

• Direct all sales and marketing initiatives in branch
• Assess local market condition, identify current and prospective sales opportunities
• Assess the competitor’s pricing and sales initiatives
• Fulfill goals and metrics (NPS, improve grades)
• Collaborate with Sales Team in driving sales
• Direct and oversee all facilities and operational aspects, including product distribution (modul, merchandise, apps access)
• Oversee customer experience (end to end customer journey)
• Coordinate and manage branch staff (admin, teachers, security, office boy)
• Collaborate with Product Team for application-related matter
• Direct and monitor the academic process in branch (scheduling, quality control, pedagogy, class rating)
• Preferably able to teach classes (Ekonomi, Bahasa Indonesia, Fisika) on ad-hoc basis

Job Requirements

• Bachelor’s Degree from any major in any reputable university.
• Preferably able to teach classes (Ekonomi, Bahasa Indonesia, Fisika) on ad-hoc basis
• 1-3 years leadership experience in Sales & Marketing/Business Development/Business Operations (will be advantaged from educational and/or start-up company).
• Good communication skills in Bahasa Indonesia and English.
• Detail and customer service oriented.
• Have good knowledge in people management.
• Have a bit of knowledge or experience in K-12 Education.