Branch Customer Care Tangerang Com-Terminix (Maternity Leave)

Rentokil Initial; Cikoko, Tangerang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Sebuah perusahaan layanan bisnis internasional mencari individu untuk mengelola Customer Care. Tanggung jawab termasuk menerima dan merekam keluhan pelanggan, menjalankan program Customer Care, dan memastikan kepuasan pelanggan. Posisi ini mensyaratkan D3 dalam semua jurusan, dengan kemampuan administrasi dan komunikasi yang baik, serta lebih disukai memiliki pengalaman di customer care. Ini adalah posisi sementara untuk menggantikan karyawan yang cuti melahirkan.

Benefits

Gaji pokok

Jalur karir

BPJS Kesehatan & Ketenagakerjaan

THR

Bonus

Asuransi

Qualifications

• Kemampuan administrasi dan komunikasi yang baik.
• Pengalaman telemarketing/call center/customer care minimal 1 tahun.

Responsibilities

• Menerima, merekap dan merekam seluruh keluhan dan informasi dari pelanggan.
• Menjalankan program-program Customer Care yang ada.
• Membina hubungan baik dengan kantor pusat dan pelanggan.
• Melakukan input sistem seluruh keluhan dan informasi dari pelanggan.
• Memastikan semua keluhan ditangani sesuai dengan SOP.
• Memberikan informasi ke Departemen terkait sehubungan dengan kepuasan pelanggan.

Skills

Kemampuan administrasi

Kemampuan komunikasi

Bahasa Inggris

Education

D3 Semua Jurusan

D3 Administrasi

Job description

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Rentokil Pest Control is the world's is leading commercial pest control company, operating in 70 countries and ranked ini the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Accross all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description

• Menerima, merekap dan merekam seluruh keluhan dan informasi dari pelanggan
• Menjalankan program-program Customer Care yang ada
• Membina hubungan baik dengan kantor pusat dan pelanggan
• Melakukan input sistem seluruh keluhan dan informasi dari pelanggan yang diterima melalui Call Center dan mendistribusikannya ke cabang
• Memastikan bahwa semua keluhan ditangani sesuai dengan SOP
• Secara aktif memberikan informasi ke Departemen terkait sehubungan dengan kepuasan pelanggan

Requirements

• Minimal D3 Semua Jurusan, disukai D3 Administrasi
• Memiliki kemampuan administrasi dan komunikasi (lebih disenangi Bahasa Inggris) yang baik
• Disukai memiliki pengalaman telemarketing / call center / customer care minimal 1 tahun
• Kebutuhan sementara untuk menggantikan karyawan yang cuti melahirkan
• Penempatan : Tangerang Selatan

Benefits

• Gaji pokok
• Career path
• BPJS Kesehatan & Ketenagakerjaan
• THR
• Bonus
• Insurance