Benefits Associate, Operations - LATAM

Remote; Indonesia; Remote; IDR 436.308.000 - 981.278.000; Full time

Job summary

A global benefits management company is seeking a Benefits Associate to join their Benefits Operations team. This fully remote role involves providing administrative support across multiple countries to ensure a positive benefits experience for employees. Ideal candidates will have customer service skills, attention to detail, and familiarity with tools like Zendesk and Notion. The position has an annual salary range of $26,100 - $58,700 USD.

Benefits

Flexible work schedule

Competitive benefits package

Work-life balance focus

Qualifications

• Experience in employee benefits or HR operations is recommended.
• Strong communication skills are essential.
• Ability to learn new systems quickly.

Responsibilities

• Respond to employee queries related to benefits.
• Provide clear support on enrollment and claims.
• Handle benefits data accurately.

Skills

Customer service skills

Attention to detail

Organizational skills

Problem-solving

Team collaboration

Tools

Zendesk

Notion

Slack

Google Workspace

Job description

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

What this job can offer you

We are looking for a detail-oriented, customer-obsessed Benefits Associate, Operations to join our growing Benefits Operations team. This role is pivotal in supporting the day-to-day delivery of employee benefits programs across multiple countries. As a Benefits Coordinator, you will provide administrative and operational support to ensure our employees and clients enjoy a seamless, informed, and positive benefits experience.

This is an excellent opportunity for someone with early experience in HR or benefits administration who is looking to grow in a global, mission-driven organization.

What you bring

• Experienced in employee benefits, HR operations, or a similar administrative role.
• Strong customer service skills with clear written and verbal communication.
• Excellent attention to detail and ability to handle high-volume tasks accurately.
• Solid organizational and time management skills; able to meet deadlines and shift priorities.
• Comfortable working on multiple tools like Zendesk, Notion, Slack, and Google Workspace.
• Ability to learn new systems and processes quickly.
• Empathetic and professional when interacting with employees and clients.
• Solution-oriented and eager to improve processes and service delivery.
• Team player with a collaborative mindset and openness to feedback.

Key responsibilities

• Respond to employee and client queries related to benefits via Zendesk and email.
• Deliver clear, empathetic, and informative support across topics like plan details, enrollment, claims, and billing.
• Escalate complex issues appropriately and collaborate with Benefits Specialists to ensure resolution.
• Accurately handle benefits data: validation, updates, and preparation for reporting.
• Support enrollment and changes (e.g. new joiners, life events, terminations) in both internal and external benefits systems.
• Assist with invoice audits and data checks, collaborating with the Accounting team to support accurate payment processing.
• Maintain invoice tracking datasets accurately on a monthly basis.
• Collaborate cross-functionally with teams like Payroll, Legal, Lifecycle, and Finance, and ask for support when needed.
• Support regular audits and data quality reviews across systems.
• Track and escalate exceptions or inaccuracies, working with the Quality Analyst and Benefits Specialists.
• Maintain internal documentation (in Notion or other tools) to reflect updates and recurring learnings.
• Suggest improvements to benefits FAQs or support articles to enhance clarity for internal or external users.
• Be an internal and external champion of Remote's values and Benefits team's goals.

Practicals

• You'll report to: Manager, Benefits Operations

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not engage in cheap-labor practices and aim to pay above in-location rates to support global talent hiring and local wealth. Our salary bands reflect role, level and location, and may span multiple career levels.

The annual salary range for this full-time position is $26,100 - $58,700 USD.

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. Some benefits are universal for all Remoters, with others varying by country.

How you’ll plan your day (and life)

We work async at Remote, which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

How to apply

• Please fill out the form below and upload your CV in PDF format.
• We kindly ask you to submit your application and CV in English, as this is the standardised language we use at Remote.
• If you don’t have an up-to-date CV but you are still interested, you may include a LinkedIn profile instead.

We are an equal opportunity employer and encourage applicants from all backgrounds to apply. If you require accommodations during the interview process, please request them from your recruiter.

If your application is successful, the Controller will make an offer for employment which may be conditional on you passing additional checks (e.g., ID verification and employment history checks). You will be notified if these are required.

Please acknowledge this privacy notice and consent for data processing as described in the notice above.