Beauty Representative

Luxehouze; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading online marketplace platform in Jakarta is seeking a Customer Service Representative with at least 3 years of experience. The role involves handling customer inquiries, managing administrative tasks, and providing product recommendations to enhance customer satisfaction. Ideal candidates should possess strong communication skills, analytical thinking, and be comfortable using various software tools. This position may require working shifts, weekends, and holidays.

Qualifications

• Minimum 3 years experience as Customer Service/Representative.
• Detail-oriented and organized.
• Experience in handling marketplace operations.

Responsibilities

• Handle customer inquiries via online chat.
• Manage administrative tasks.
• Assist customers with product recommendations.

Skills

Customer service skills

Analytical thinking

Problem-solving

Communication skills

Organizational skills

Tools

MS Office (Excel)

CRM software

Chat BOT system

Ticketing systems

Job description

About Luxehouze

Luxehouze is Asia's leading online marketplace platform to buy and sell authentic luxury watches and bag from the likes of Richard Mille, Patek Philippe, Hermes and many more. Established in 2021, Luxehouze was created as a safe marketplace platform with two end customers in mind: both buyers and sellers. We ensure that all luxury goods being sold through our platform are 100% authentic and that our sellers are both credible and trustworthy through our rigorous verification and authentication processes that we have in place.

Responsibilities

• Handling customer enquiries, advice and suggestions via online chat.
• Handling administrative tasks.
• Handling customer complaints.
• Analyzing customer’s needs and giving product recommendations.
• Monitoring sales flow, stock, and shipment.
• Assisting customers in make-up suggestions and selection, making sure to deliver the best shopping experience to customers.

Requirements & Qualifications

• Minimum 3 years experience as Customer Service/Representative with highly skilled in administrative operations
• Organized and detail-oriented, analytical thinking.
• Experienced handling marketplace.
• Demonstrated ability to work both collaboratively as part of the team and also independently.
• Strong problem solving skills and proven ability to engage and interact with internal teams to resolve client issues.
• Comfortable using and learning software: MS Office (Excel), Chat BOT system, CRM, ticketing/tracking systems, etc.
• Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success.
• Willing to work in shifts and/or weekends and public holidays.