Assistant Officer, Recovery Agent, Risk Management Group

DBS; Indonesia; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading banking institution in Indonesia is seeking an Assistant Officer for the Recovery Agent position within the Risk Management Group. This role involves conducting customer outreach, providing timely payment reminders, and adhering to a code of conduct during collection activities. The ideal candidate possesses a Bachelor’s degree, strong communication skills, and is comfortable using relevant technology. This position offers a chance to contribute to effective risk management and support the bank's operational goals.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Strong verbal and written communication skills essential.
• Proficient in relevant computer software tools.

Responsibilities

• Make phone calls to customers to meet assigned targets.
• Adhere to the established code of conduct during collection activities.
• Notify customers to ensure timely payments are made.
• Deliver clear and accurate information to customers regarding accounts.
• Report any suspected fraudulent accounts to management.

Skills

Strong verbal and written communication

Team collaboration

Technical proficiency

Education

Bachelor’s degree (S1) in a relevant field

Job description

Job Description - Assistant Officer, Recovery Agent, Risk Management Group (WD78926)

Job Description

Assistant Officer, Recovery Agent, Risk Management Group - ( WD78926 )

Business Function

Risk Management Group (RMG) is responsible for the development and maintenance of risk management and internal control frameworks. we provide independent review and challenge to business to ensure that appropriate balance is considered in risk/return decision. in additional, RMG is responsible for the monitoring and reporting on key risk issues of the Bank. To manage risk effectively and deliver strong financial performance, we invest significantly in our people and infrastructure.

Responsibilities

• Conduct Customer Outreach: Make phone calls to customers in accordance with assigned targets.
• Implement Code of Conduct: Adhere to the established code of conduct during collection activities.
• Payment Reminders: Notify customers to ensure payments are made before the due date.
• Provide Accurate Information: Deliver clear and accurate information to customers regarding their accounts.
• Report Suspicious Activity: Inform the supervisor or manager about any suspected fraudulent accounts for further investigation.

Requirements

• Educational Background: Bachelor’s degree (S1) in a relevant field or equivalent experience.
• Communication Skills: Strong verbal and written communication abilities to effectively collaborate with team members and stakeholders.
• Technical Proficiency: Competence in using computer software and tools relevant to the role, with a willingness to learn new technologies.
• Team Collaboration: Self-motivated and able to work effectively in diverse teams, demonstrating a commitment to shared goals and mutual support.