Assistant Merchant Trainer Manager

PT Kredivo Finance Indonesia; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading fintech company in Medan is seeking a Training Executive responsible for conducting merchant training sessions, monitoring performance, and providing support during store visits. Candidates should hold a Bachelor's degree and have at least 2 years of experience in training or field operations. Effective training facilitation skills and strong communication abilities are essential. This role involves significant interaction with merchant partners and focuses on enhancing their understanding of transaction processes and operational flows.

Qualifications

• Minimum 2 years of experience in training or field operations.
• Experience in facilitating in-person and virtual training sessions.
• Customer-centric with a patient approach to merchant profiles.

Responsibilities

• Conduct merchant training sessions based on a schedule.
• Monitor performance and provide clear reports on progress.
• Conduct store visits to activate and support merchants.

Skills

Effective training facilitation

Public presentation skills

Excellent communication

Interpersonal relationship building

Data handling

Troubleshooting

Education

Bachelor’s degree in Education or related field

Job description

Responsibilities

• Conduct merchant training sessions (offline/online) in line with weekly/monthly schedule.
• Deliver clear and practical education on transaction flow, SOP, cancellation, settlement process, etc.
• Tailor training messaging to merchant owners, PICs, and cashier staff at various skill levels.
• Store Visits:
  • Conduct structured store-to-store visits to activate newly onboarded, zero transacting, or dormant merchants.
  • Provide hands-on walkthroughs to ensure merchants can execute Kredivo transactions confidently in store.
  • Guide merchants through their first transactions and follow up to drive continued usage.
• Performance Monitoring, Analysis & Reporting:
  • Track training progress across assigned areas.
  • Prepare post-visit reports outlining gaps, challenges, and merchant feedback.
  • Produce weekly/monthly reports including key insights and suggested corrective actions.
  • Identify recurring merchant operational issues and propose potential solutions.
• Territory Coverage & Travel Execution:
  • Willing to travel regularly.
  • Execute field activities with a high degree of independence.
• Stakeholder Coordination & Collaboration:
  • Work closely with cross-functional teams including Merchant Ops, Sales on the ground, Acquisition, Account Manager, Product, and Marketing.
  • Share structured on-ground insights to influence operational fixes and process improvements.
• Merchant Support & Issue Handling:
  • Provide first-level guidance when merchants face transaction difficulties.
  • Direct merchants to the correct troubleshooting SOP to reduce escalations.
  • Track recurring field challenges to strengthen knowledge tools and support centers.
  • Recommend strategic improvements to drive merchant education effectiveness.
• Business impact expectations:
  • Increased active merchant usage in assigned areas.
  • Significant reduction of dormant, zero transactions and new merchants.
  • Improved merchant understanding of Kredivo’s transaction flow and SOP.
  • Reduced merchant-driven operational errors and escalations.
  • Standardized training delivery across regions.

Qualifications

• Minimum Requirements : Bachelor’s degree in Education, Communications, Business, and Training Preferred
• Minimum 2 years of experience in training, field operations/sales, or merchant engagement (preferably in fintech, retail activation, bank, financial services or FMCG field teams)
• Experience in facilitating both in-person and virtual training sessions.
• Technical Skills : Effective training facilitation & public presentation skills; Understanding of merchant operational flows (POS, QRIS, paylater/checkout methods); Data handling and reporting using spreadsheets; Troubleshooting, root cause analysis, and logical problem solving.
• Soft Skills:
• Excellent communication and interpersonal relationship building.
• Customer-centric and patient with a wide range of merchant profiles.
• Self-driven, resilient, and comfortable working independently in the field.
• Fast learner with the ability to adapt to process and system changes.
• Strong ownership mindset and execution discipline.

About FinAccel and Kredivo

FinAccel is a fast-growing company with lofty ambitions. Starting with instant ecommerce financing, we aim to disrupt unsecured lending in Southeast Asia, one of the fastest growing economic regions globally. The company leverages deep data analytics across users’ digital footprint to automate credit risk scoring and access to credit in Southeast Asia, the 7th largest economy in the world. Our flagship product, Kredivo Buy now, Pay later, enables e-commerce buyers to apply and qualify for instant credit and pay back over time. Merchants using Kredivo benefit from providing point-of-sale financing using a 2-click checkout to eligible buyers. FinAccel is backed by leading investors and regulated by OJK in Indonesia. To know more about FinAccel and Kredivo, visit www.finaccel.co and www.kredivo.com.