Assistant Manager - Air Freight Customer Service

ATLANTIC CONTAINER LINE GROUP; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A logistics and freight forwarding company in Jakarta Utara is seeking an experienced Assistant Manager Customer Service Airfreight. The role involves managing air freight shipments, coordinating with airlines, and ensuring customer satisfaction. Candidates should have a Bachelor's Degree and at least 5 years of experience in air freight customer service. Effective communication and problem-solving skills are essential. Join our team to drive innovation in the logistics industry.

Qualifications

• Minimum 5 years of experience in Air Freight Customer Service & Freight Forwarding.
• Ability to communicate effectively in English, both written and spoken.
• Responsible, reliable, and proactive attitude.

Responsibilities

• Process and manage air freight shipments from booking to delivery.
• Coordinate closely with airlines and overseas agents.
• Monitor customer orders to ensure timely delivery.
• Handle customer inquiries and resolve issues professionally.

Skills

Effective communication

Problem-solving

Teamwork

Planning and organization

Education

Bachelor's Degree

Job description

A logistics and freight forwarding company in Jakarta Utara is seeking an experienced Assistant Manager Customer Service Airfreight. The role involves managing air freight shipments, coordinating with airlines, and ensuring customer satisfaction. Candidates should have a Bachelor's Degree and at least 5 years of experience in air freight customer service. Effective communication and problem-solving skills are essential. Join our team to drive innovation in the logistics industry.