Assistant Housekeeping Manager

Hilton Worldwide, Inc.; Pegangsaan; On-site; IDR 12.000.000 - 100.000.000; Full time

Job summary

A leading global hospitality company located in Indonesia is seeking an Assistant Housekeeping Manager to oversee housekeeping and laundry operations. This role involves developing team members, ensuring high operating standards, and maintaining effective communication within the hotel. Ideal candidates should have managerial experience in housekeeping, strong leadership and interpersonal skills, and a commitment to exceptional guest service. The position emphasizes flexibility and the ability to work under pressure, promising a rewarding career in the hospitality industry.

Qualifications

• Experience in a managerial or supervisory role in housekeeping/laundry.
• Ability to work under pressure while delivering high customer service levels.
• Knowledge of health, safety, and hygiene in the workplace.

Responsibilities

• Oversee Housekeeping and Laundry operations.
• Assist in developing and training the team.
• Maintain operating standards as per hotel brand standards.
• Perform routine inspections of housekeeping areas.
• Manage staff performance issues according to company policies.

Skills

Housekeeping/laundry experience

Excellent leadership

Interpersonal skills

Communication skills

High level of commercial awareness

Basic computer proficiency

Customer service orientation

Flexibility

Education

High school certificate or equivalent

Tools

Property Management Systems

Microsoft Office

Job description

Job Description

Assistant Housekeeping Manager (HOT0C678)

Work Locations

DoubleTree by Hilton Jakarta Diponegoro 17 Jalan Pegangsaan Timur Central Jakarta 10310

As an Assistant Housekeeping Manager, you will support all Housekeeping and Laundry operations, including developing the Team Members within the department, to ensure an exceptional experience for our guests.

Responsibilities

• Assist with overseeing Housekeeping/Laundry operations
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Support departmental targets and objectives, work schedules, budgets, and policies and procedures
• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
• Perform routine inspections of all Housekeeping areas and report any issues to the Housekeeping Manager
• Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security
• Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Assist the Housekeeping Manager to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure ongoing training to support the Housekeeping Manager
• Ensure communication meetings are conducted
• Manage staff performance issues in compliance with company policies and procedures
• Support managing, training and developing the team
• Deputise in absence of the Housekeeping Manager
• Assist other departments wherever necessary

Qualifications

• Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
• A high school certificate or equivalent
• High level of commercial awareness and cost control capabilities
• Proficiency, at a basic level, with computers and computer programs, including Microsoft Office
• Excellent leadership, interpersonal and communication skills
• Committed to delivering high levels of customer service
• Ability to work under pressure
• Flexibility to respond to a range of different work situations
• Knowledge of Workplace, Health, Safety and Hygiene is essential
• A passion for delivering exceptional levels of guest service

Additional Skills / Distinctions

• Familiar with Property Management Systems
• Experience managing a department and Profit and Loss account
• High level of IT proficiency

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!